Jacob Rennie
Tampa
Summary
Detail-oriented Information Support Specialist with extensive experience in technology integration and technical support for 1,500+ users. Streamlines operations to reduce downtime and delivers effective system administration via Microsoft 365 and Active Directory, enhancing user access and cybersecurity. Aspiring Systems Administrator focused on leveraging technical troubleshooting and asset management skills to drive operational efficiency and security.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Information Support Specialist
Phillips
Tampa
12.2024 - Current
- Dedicated IT Support Specialist with a proven track record of serving as the primary point of contact for all technology needs across active job sites and corporate offices. I bridge the gap between office operations and field crews, ensuring that critical hardware and software remain operational to avoid costly downtime and project delays.
- Key Responsibilities:
- Provided Tier 1 and Tier 2 technical support for 1500+ employees, resolving hardware, software, and network issues through on-site visits, phone, and remote desktop tools.
- System Administration: Manage user accounts, permissions, and access control in Microsoft 365 (Azure/Entra ID) and Active Directory. Monitor network performance and assist with cybersecurity protocols.
- Construction Tech Management: Configure, deploy, and maintain ruggedized mobile devices (iPads/Laptops), Wi-Fi routers, and job site printers. Troubleshoot connectivity issues in dynamic, heavy-industrial environments.
- Maintained accurate inventory of IT assets, tracked equipment lifecycle, and coordinated hardware repairs/replacements to minimize disruptions to project timelines.
- Set up new hire workstations and mobile devices to ensure seamless integration with construction management software (e.g., Procore, Autodesk Build, or similar).
- Administered and maintained user accounts and permissions within Microsoft 365 and Active Directory to provide secure access and data integrity.
Education
Bachelor of Science - Information Science Conc. in Information Security
University of South Florida
Tampa01-2023
Associates of the Arts - undefined
PHSC – Porter Campus
12-2022
Skills
- Technical troubleshooting
- Technical communication
- Work under pressure
- Adaptability
- Microsoft Office
- Customer service
- Network troubleshooting
- Support services
- Technical support
- Adaptability
- Pressure management
- Technical communication
Affiliations
Phi Theta Kappa July 2021-Present Phi Theta Kappa Honor Society is the international Honor society of students attending open-access institutions.
Certification
Fortinet NSE 3 - Cybersecurity
HDI - Support Center Analyst
Timeline
Information Support Specialist
Phillips
12.2024 - Current
Associates of the Arts - undefined
PHSC – Porter Campus
Bachelor of Science - Information Science Conc. in Information Security
University of South Florida