Shantae Myers
Oklahoma City,OK
Summary
Dynamic Information Support Specialist with a proven track record at DHS Child Welfare, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through effective communication and meticulous record-keeping. Adept at navigating complex regulations while fostering collaborative relationships, ensuring a dependable and professional approach to support and service delivery.
Overview
14
14
years of professional experience
Work History
Information Support Specialist
DHS Child Welfare
Oklahoma City, OK
12.2024 - Current
- Facilitated prompt resolution of client issues.
- Supported caseworkers by organizing documentation and maintaining accurate records.
- Engaged in ongoing learning of child welfare policies and regulations.
- Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
Equipment Processing Technician
Agiliti Health
Oklahoma City, OK
12.2022 - 12.2024
- Assisted in inventory management, tracking supplies, and ensuring availability for processing tasks.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Conducted routine inspections of sterilized instruments, maintaining accuracy and consistency in processes.
- Implemented best practices in infection control, contributing to improved patient safety outcomes.
Mobile Sales Expert
Amtel LLC/Tmobile
Oklahoma City, OK
05.2021 - 12.2022
- Led sales initiatives to enhance customer engagement and drive revenue growth.
- Boosted accessory sales by showcasing complementary products alongside primary devices.
- Balanced multiple responsibilities simultaneously, including product demonstrations, order processing, and inventory maintenance.
- Built strong rapport with clients, resulting in successful long-term relationships and referrals.
- Achieved sales targets by staying updated on the latest mobile products and trends.
Dietary Aide
Oklahoma Children’s Hospital
Oklahoma City, OK
04.2019 - 05.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Answered the phone with a friendly greeting to create positive inbound calling experience for customers.
- Provided in-depth information on nutritional care to maximize health.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and implemented protocols related to nutrition care.
Environmental Services Housekeeper
St Anthony’s Hospital
Oklahoma City, OK
12.2018 - 04.2019
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated industrial cleaning equipment to ensure effective surface disinfection.
- Managed waste disposal, adhering to health and safety regulations.
- Trained new staff on proper cleaning techniques and safety protocols.
Key Holder
Dollar General
Nicoma Park, OK
05.2017 - 12.2018
- Trained and mentored new employees in customer service best practices and operational workflows.
- Managed cash register operations, including processing transactions accurately and efficiently.
- Maintained inventory control, conducting regular checks to minimize shrinkage and stock discrepancies.
- Ensured store cleanliness and organization, fostering a welcoming environment for customers.
Sporting Goods Department Manager
Walmart Supercenter
Oklahoma City, OK
03.2012 - 05.2017
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Implemented loss prevention measures, significantly reducing incidents of theft and shrinkage within the department.
- Addressed customer inquiries effectively, resolving issues promptly to maintain satisfaction levels.
- Collaborated with store management to develop departmental goals, ensuring alignment with overall business objectives.
Education
High School Diploma -
Justice Alma Wilson Seeworth Academy
Oklahoma City, OKSkills
- Customer service
- Technical assistance
- Empathy and patience
- Problem-solving
- Organizational skills
- Data Entry
- Attention to detail
- Highly professional
- Collaborative team player
- Dependable and responsible
Timeline
Information Support Specialist
DHS Child Welfare
12.2024 - Current
Equipment Processing Technician
Agiliti Health
12.2022 - 12.2024
Mobile Sales Expert
Amtel LLC/Tmobile
05.2021 - 12.2022
Dietary Aide
Oklahoma Children’s Hospital
04.2019 - 05.2021
Environmental Services Housekeeper
St Anthony’s Hospital
12.2018 - 04.2019
Key Holder
Dollar General
05.2017 - 12.2018
Sporting Goods Department Manager
Walmart Supercenter
03.2012 - 05.2017
High School Diploma -
Justice Alma Wilson Seeworth Academy