Christy Whitfield

• Used active listening skills to identify customer needs and provide accurate information.
• Manage large amounts of inbound calls in a timely manner
• Identified customer needs.
• Maintained accurate call logs in database.
• Continually update level of knowledge and skills to complete call center transactions.
• Worked primarily remotely, with some mandatory days at the office for meetings and training.

• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
• Collaborated with stakeholders to complete property sales and purchases.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.

Answered customer service questions on the phone and in person.

Processed Veteran tax refunds from excel spread sheet

Maintained tax refund files.