Bryan Bergstrom
Draper,UT
Summary
Detail-oriented logistics and IT specialist with extensive experience in data center operations, hardware lifecycle management, and cross-functional collaboration. Expert in developing SOPs, asset databases, and reporting dashboards to drive process efficiency and ensure data integrity. Adept at troubleshooting, system upgrades, and logistics coordination, with strong leadership skills in training, mentoring, and aligning teams across multiple locations. Committed to delivering consistent, high-quality support and building scalable solutions that meet evolving business needs.
Overview
13
13
years of professional experience
Work History
Lead Logistics Technician
Pure Storage/Milestone Technologies
06.2024 - Current
- Coordinate shipping, receiving, and delivery of hardware for data center deployments.
- Conduct regular inventory audits and maintain asset tracking for incoming and outgoing hardware across multiple data centers.
- Build and maintain automated systems for asset management, including bulk uploaders, model databases (assets, drives, consumables), as well as consumable stock min/max thresholds.
- Develop and document standardized logistics processes, including receiving, shipping, refurbished equipment handling, e-waste, storage, and bulk asset edits.
- Implement and manage data integrity controls, ensuring accuracy of asset records within NetSuite and internal systems.
- Design and maintain dashboards, metrics, and reporting tools (ticket SLAs, assembly week status, consumable usage, deployment progress) to support decision-making and workflow transparency.
- Standardize ticketing processes across locations; triage, correct, and re-assign tickets to ensure alignment with established procedures.
- Create and maintain SOPs, filters, dashboards, and kanban boards for logistics and hardware teams to improve consistency and efficiency.
- Partner with cross-functional teams in Utah and California to unify ticketing, asset naming conventions, and process standards.
- Lead and train logistics team members in both Utah and California, providing guidance on SOPs, asset management, and ticketing processes.
- Spearhead storage build-outs and manage procurement requests for office and packing supplies.
Field Technician II
FedEx
02.2020 - 05.2024
- Delivered IT support for all Southern Utah Express, Freight, Ground, and Office locations.
- Installed, upgraded, and repaired critical equipment, including routers, switches, servers, PCs, phones, and DropBox components.
- Supported infrastructure changes for new site openings and decommissions, including hardware installations and removals.
- Traveled to remote and multi-state locations to provide on-site technical support and urgent equipment repairs.
- Partnered with site managers to maintain IT infrastructure, improving efficiency and reducing downtime.
Lead Logistics Technician
eBay/Milestone Technologies
08.2015 - 01.2020
- Managed shipping, receiving, and asset tracking to ensure data accuracy and inventory integrity across multiple data centers.
- Created and fulfilled RMA requests for failed assets, coordinating with vendors for timely replacement and repair.
- Performed annual audits of data center assets.
- Maintained storage locations and developed tracking systems for optics and components.
- Authored and updated SOPs to standardize operations across teams and facilities.
- Oversaw logistics operations during the opening of new data centers in Salt Lake City, Las Vegas, and Reno.
- Interviewed, trained, and mentored new employees.
Data Center Technician I
Unisys
03.2013 - 05.2015
- Installed and cabled assets within data center racks.
- Fulfilled client service requests, including reboots, tape swaps, and on-site troubleshooting via ITSM/email.
- Supported infrastructure planning by visually mapping racks using Rackwise software.
Education
High School Diploma -
Alta High School
Sandy06.2009
Skills
- Strong background in IT systems, logistics operations, and cross-site process management
- Proficient with Microsoft Office Suite; experienced in asset management tools and ticketing systems
- Type 90 words per minute
Timeline
Lead Logistics Technician
Pure Storage/Milestone Technologies
06.2024 - Current
Field Technician II
FedEx
02.2020 - 05.2024
Lead Logistics Technician
eBay/Milestone Technologies
08.2015 - 01.2020
Data Center Technician I
Unisys
03.2013 - 05.2015
High School Diploma -
Alta High School