Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryan Binns

Triangle,VA

Summary

Disciplined Technical Consultant offering excellent skills in hardware and software troubleshooting. Pursuing a similar position where a well-qualified individual with an understanding of diagnosing and assessing technical issues is highly sought.  Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.  Lead technical consultant excelling at customer satisfaction and retention.  Flexible and hardworking in deadline-driven environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Field Repair

Assurant
Woodbridge, Virginia
10.2021 - Current
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Motivated, trained and disciplined employees to maximize performance.

Lead Technical Consultant

Sprint/Asurion
Woodbridge, Virginia
08.2008 - 10.2021
  • Implemented, tested and handled the troubleshooting of consumer mobile devices, tablets, and air-cards.
  • Monitored inventory levels and kept adequate stock of parts and tools on the tech bench.
  • Implemented solutions on time and within budget while delivering high quality services.
  • Communicated with the area manager daily to provide status updates.
  • Recommended technology upgrades and complementary products that could improve customer security.
  • Identified and corrected performance issues.
  • Oversaw the daily performance of staff.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Resolved malfunctions with systems and programs through troubleshooting.

Education

Criminal Justice

Virginia Status University
Petersburg, Virginia

High School Diploma -

Woodbridge Senior High School
Woodbridge, VA
2002

Skills

  • Technical guidance
  • Inter-department collaboration
  • Inventory control
  • Data management
  • Customer relations
  • Team leadership
  • Training and development
  • Wise level 2 Certified Technician
  • Samsung Certified Technician
  • Apple Certified Technician
  • Staff Management & Staff development
  • Performance Tracking and Evaluations

Certification

  • Apple Certified Technician
  • Samsung Certified Technician
  • Wise level 2 Certified

Timeline

Lead Field Repair

Assurant
10.2021 - Current

Lead Technical Consultant

Sprint/Asurion
08.2008 - 10.2021

Criminal Justice

Virginia Status University

High School Diploma -

Woodbridge Senior High School

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