Timothy Brown
Oro Valley,AZ
Summary
Experienced Technical Specialist with a proven track record in technical support, user training, and PLC programming. Adept at troubleshooting and project planning, delivering exceptional customer service while fostering continuous learning.
Overview
14
14
years of professional experience
Work History
Technical Specialist- Field Service
Alfa Laval
Houston, TX
09.2023 - Current
- Brought into Alfa Laval by John Moccero as global field service. My position was eliminated when John took a different position. I am now working in process optimization under Sandip Chahatterjee.
- Conducted a number of Belt Filter Press and Iso- disc start ups.
- Conducted technical analyses to troubleshoot equipment and system malfunctions. I did this by helping FSE's over the phone, teams or traveled to site with them. Providing help with PLC programming, electrical trouble shooting, and basic start up procedures.
- Delivered training sessions for new team members on operational protocols and safety standards. I provided electrical and PLC programming classes during (and after ASH Academy )
- Developed documentation for technical procedures, ensuring compliance with industry regulations. I worked with Edwin Reesmen to update training material and field service reports.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
Field Service Technician
Sanimatic
Madison, WI
01.2012 - 09.2023
- Built and wired control panel back plates.
- Built control panels.
- Ran conduit and pulled wires in on the machines.
- I was taught PLC programming, Rockwell and Siemens.
- Electrical and PLC troubleshooting.
- Proficient in electrical control work.
- Proficient in PLC programming.
- Performed FAT's (Factory Acceptance Test)
- Performed SAT's (Site Acceptence Test)
- Performed start ups on company machines. CIP's, washers, COP's.
- Provided customer with operator training.
- Provided customer with maintenance training as well as technical.
- Diagnosed and repaired equipment malfunctions in various customer locations.
- Executed routine maintenance checks to ensure optimal system performance. Traveled to jobsite when customers had issues.
- Provided technical support and training to clients on equipment operation and safety protocols.
- Collaborated with engineering teams to implement system upgrades and enhancements.
Education
Associate of Science - Wildlife Management
University of Wisconsin, Madison
Madison, WI01-1997
Skills
- Enterprise resource planning
- Proficient in Allen Bradley and Siemens controls
- Profiecient in electrical controls
- User training expertise
- Software development
- Machine learning
- Hardware configuration
- Technical support
- User training skills
- Technical support background
- Hardware and software updates
- Operating systems
- Project planning
- Technical guidance
- Teamwo
- Customer service
- Problem-solving
Timeline
Technical Specialist- Field Service
Alfa Laval
09.2023 - Current
Field Service Technician
Sanimatic
01.2012 - 09.2023
Associate of Science - Wildlife Management
University of Wisconsin, Madison