Benny Ambs

Led technical field support for company products, ensuring high-quality service delivery.

• Performed troubleshooting procedures across multiple systems, addressing operational issues promptly.
• Monitored product performance and recommended solutions for potential issues.
• Analyzed technical data to evaluate maintenance procedures and enhance efficiency.
• Developed and conducted ad hoc training sessions as needed to support team skills.
• Contributed to the development of new job practices and standards within the organization.
• Served as subject matter expert for management on key organizational policies and objectives.
• Focused on customer needs, providing effective product support and resolving technical issues.

• All Systems RED X, and Exceptional Release Authority.
• Executed CLS maintenance activities, including fault diagnosis and component replacements for daily operations.
• Handled flight line management during expediter's absence; ensured effective tracking of tasks and parts availability.
• Collaborated with flight crews and Boeing support to relay vital C-17 operational data and fault assessments.
• Supervised aircraft maintenance tasks related to safe control, including jacking and mentoring mechanics.
• Engaged in intermediate-level maintenance with a focus on structural and composite repairs.
• Expertly operated aircraft systems while overhauling mechanical controls; recognized authority on engines and auxiliary power units.

Integrated with GAL managers and United Arab Emirates Air Force to resolve production issues impacting operational readiness.

• All Systems RED X, Exceptional Release Authority, and QC Level 9.
• Ensured supervisors received necessary resources for effective, safe daily operations.
• Led GAL Field Operations Team, including Senior Aircraft Maintenance Supervisors, Mechanics, Technicians, and Production Control Specialists.
• Collaborated with Boeing FETS and C-17 FMS Program Office to ensure quality maintenance delivery.
• Advised senior management on program operations and policy oversight for strategic decision-making.
• Developed and motivated a diverse team to maximize performance in maintenance priorities.
• Implemented performance metrics, conducted trend analysis, and briefed leadership on operational results.
• Coordinated Short- and Long-Term Maintenance plans with Supervisors to meet UAE Air Force guidelines.

Planned, scheduled, and supervised multi-craft maintenance team to complete all aircraft maintenance efficiently.

• Monitored Key Performance Indicators (KPIs) to ensure adherence to maintenance fundamentals and safety protocols.
• Coordinated aircraft maintenance following Short- and Long-Term Maintenance Plans and customer requests.
• Acted as Supervisor in absence of 1st Line Supervisor, maintaining operational continuity.
• Ensured compliance with technical data and regulations during all aircraft maintenance activities.
• Conducted Quality Control inspections to validate adherence to critical maintenance procedures.
• Served as technical liaison between flight crews and maintenance personnel for effective communication.
• Managed monthly work schedules, absences, and annual leave according to company policies.

Supported compliance activities and conducted internal/external audits for quality assurance.

• Managed quality personnel to promptly address and resolve quality-related issues.
• Directed quality control sampling on Technical Publications, tool control, and inspection work cards during evaluations.
• Led investigations to identify root causes and implemented corrective actions as directed by management.
• Supervised evaluation of flight line and back-shop maintenance tasks to ensure adherence to KTL standards.
• Executed Root Cause Corrective Action (RCCA) and Corrective Action Preventive Action (CAPA) within required timelines.
• Compiled metrics to measure Quality Department effectiveness for Management Review of Quality preparation.
• Created organizational bulletins and messages for AMMROC-wide dissemination regarding maintenance trends.

• Managed two departments, driving merchandising strategies to exceed sales targets.
• Implemented stock control measures and conducted sales analysis to forecast trends.
• Handled customer service inquiries, addressing complaints to enhance satisfaction.
• Ensured staff well-being and compliance with Lowe's training standards.

• Trained RSAF personnel in Organizational and Intermediate Level maintenance through structured programs.
• Delivered English language instruction emphasizing technical terminology alongside formal classroom training.
• Provided Structured On-The-Job-Training to enhance skill sets for independent C-130 maintenance.
• Attended all production meetings as Production Superintendent (9 Level) to communicate daily aircraft statuses.
• Reported accurate aircraft status per customer requests to maintain operational transparency.
• Prepared aircraft for maintenance and flight operations, ensuring proper servicing and configuration.

• Supervised quality inspectors across five CLS offices in Pacific region.
• Collaborated with Quality and Manufacturing Engineering to ensure daily compliance with quality standards.
• Managed certification, compliance, inspection quality, and noncompliance reporting processes.
• Conducted employee reviews in partnership with Quality Manager to enhance team performance.
• Allocated personnel and equipment to meet compliance standards effectively.
• Ensured comprehensive training and certification of employees in accordance with AS9100 standards.
• Defined and implemented safe processes for quality assurance and continuous improvement.
• Participated in quality audits and initiatives aimed at reducing costs associated with poor quality.

• Field Services Technician II performing intermediate organizational and depot-level maintenance on C17 aircraft simulators/trainers and equipment to the customer's satisfaction ensuring that trainers are available at times for instruction.
• Installs, upgrades, and removes products ensuring coordinative engineering field change.
• Performing quality installation, operation, and maintenance, on products such as equipment, integrated systems, subsystems, and software.
• Analyzes and evaluates products and related performance.
• Troubleshoot and diagnose malfunctions to eliminate problems in minimum time.
• Provided on-the-job training and a customer liaison.
• Performing logistics functions, and practices Total Quality/ISO 9001/AS9100 principles and concepts.
• Performing general housecleaning in work area as needed.
• Performs, verifies, and/or validates inventories.
• Ensures LEAN initiatives are followed to streamline current processes.
• Schedule, track, and monitors tools and test equipment calibration.
• Perform, track, and monitor parts procurement for aircraft simulators and all Government Property on site.
• Preparing reports to the Government of Inventory and use of simulators/trainers quarterly.

• Aerospace Maintenance Craftsman (FCC/C17 QTP Instructor) | 2005 - 2007 (2 years)
• MOC Senior Aircraft Weapons System Coordinator | 2003 - 2005 (2 years)
• MOC Aircraft Weapons System Coordinator | 2002 - 2003 (1 year)
• Quality Assurance Inspector | 2001 - 2002 (1 year)
• Aerospace Maintenance Craftsman (FCC / C17) | 2001 - 2001 (1 year)
• Aerospace Maintenance Journeyman | 1996 - 2000 (4 years)
• MOC Aircraft Weapons System Coordinator | 1999 - 2000 (1 year)
• Aerospace Maintenance Journeyman (FCC C141 & C130) | 1996 - 1999 (3 years)