Bryan Boykin
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Coordinate continuously with management to make and enforce policy changes. Willing and able to take on added responsibilities to meet company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
T1 - TEAM LEAD
Integris
10.2022 - Current
- Coordinated ticket assignment with team members to maintain Integris standard
- Verified and organized resources for all P1 tickets that came into T1 board
- Held monthly coaching's with members of the team to ensure they are achieving personal and professional goals
IT SUPPORT SPECIALIST
CalTech
10.2021 - 10.2022
- Created help desk tickets, troubleshot, and resolved desktop issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Skills
- Staff education and training
- Schedule Management
- Effective workflow management
- Team Leadership
- Customer Relations
- Network Hardware and Software Maintenance
- Quality Control
Certification
- Comptia A+
- Comptia Security +
- DISC Management
- SL2 Management
Accomplishments
- Created and implemented a twice a week ticket review that helped contribute to the best SLO year the company has accomplished.
- Coached multiple technicians and provided guidance and resources for them to not only improve their day to day but achieve goals / promotions in their career.
Timeline
T1 - TEAM LEAD
Integris
10.2022 - Current
IT SUPPORT SPECIALIST
CalTech
10.2021 - 10.2022
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