Bryan Bray
AIKEN,SC
Summary
Results-oriented Director of Operations experienced in multi-site operations and fleet management. Achieved significant cost reductions and enhanced organizational growth through strategic planning and innovative problem-solving. Focused on optimizing processes and developing teams to drive operational efficiency and improve overall business performance.
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Director of Operations
Cadence Petroleum
Charlotte
01.2021 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Oversaw daily operations to enhance efficiency across multiple departments.
- Developed and implemented operational policies to streamline workflows.
- Created policies and procedures for improved workflow processes.
- Coordinated with cross-functional teams to align operational goals with business strategy.
- Worked with management team to develop operational goals aligned with business strategy.
- Analyzed operational data to identify areas for process improvement.
- Identified areas where process improvements could be made resulting in increased productivity.
- Facilitated communication between management and employees to resolve issues promptly.
- Trained and mentored staff on best practices and safety protocols.
- Provided leadership and guidance to subordinate managers and supervisors.
- Established operational guidelines and identified opportunities for improvement.
- Successfully improved employment turnover through creating incentive and training programs.
- Prepared detailed reports outlining operational results on a regular basis.
Multi-site Operations Manager
Brewer Hendley Oil
Lithonia, GA
03.2019 - 01.2021
- Rebuilt existing division to enhance profitability and boost employee engagement
- Rebuilt second location to capture market share and improve operational efficiencies.
- Facilitated recruitment and training processes for drivers and office staff to ensure operational readiness. of drivers and office staff
- Rebranded both facilities while maintaining customer retention
- Executed purchasing activities for multi-divisional distribution operations
- Scheduled inbound and outbound loads to optimize transportation efficiency.
- Work with vendors on timelines, product availability or delays in shipments
- Purchasing for multi divisional distribution
Safety & Recruiting Manager
Field Trips 101 Inc
Geneva, NY
03.2017 - 06.2018
- Oversaw DOT compliance, including files, hours of service logs, annual license reviews, and medical cards.
- Conducted recruitment, hiring, and training of drivers and other staff.
- Oversee operations across 8 locations, boosting team cohesion and safety culture.
- Drive operational efficiency and team cohesion across three states, ensuring alignment with company targets and fostering a culture of continuous improvement.
- Spearhead strategic initiatives across 8 locations, fostering a culture of innovation and safety while driving operational excellence and team synergy.
- Aligned with departments to meet annual targets, contributing to operational efficiency.
- Orchestrate cross-departmental collaboration to exceed annual targets, significantly enhancing operational efficiency and customer satisfaction.
- Guide regional teams, fostering collaboration and addressing operational challenges.
Customer Service Center Manager
Superior Plus Energy
Palmyra, NY
03.2015 - 03.2017
- Complete oversight of 4 divisions, consisting of 4 facilities 3 un-manned Propane loading terminals, 1 fully functioning offices. Propane division, Fuel division, Lubricant division & Service division
- Managed team of 35 employees, including 4 managers, 11 customer service representatives, 2 dispatchers, 3 sales representatives, 12 drivers, and 5 technicians.
- Oversight and responsible for P & L, meeting and or exceeding budget
- Handled divisional pricing, led contract negotiations, and developed budgets.
- Advertising and community involvement
- Managed customer service operations for energy solutions and fuel distribution.
Operations Manager
Townsend Energy Corp/Superior Plus Energy
Macedon, NY
04.2007 - 03.2015
- Profit and loss oversight
- Reviewed customer credit and managed collections to minimize financial risk
- Inventory control for a 6 (plus) million-gallon facility
- Managed inventory levels to ensure availability of supplies for a 6 (plus) million-gallon facility
- Hired and trained employees to enhance team capabilities and service quality
- Scheduled equipment installations, ordered supplies, and generated work orders.
- Directly responsible for 13 employees. Consisting of 2 salesmen, 2 CSRs, 2 servicemen & 7 drivers
- Monitoring the growth needs and reacting to optimize profits within delivery areas
- Monitoring are growth needs and reacting to optimize profits within delivery areas
Education
Wayne Central
Ontario, NyDiesel Mechanics
Wayne VOPRO
Williamson, NY 09.1990 - 06.1992
Skills
- P&L Oversight
- Cost optimization
- Financial planning
- Strategic Planning
- Operational problem-solving
- Multi-Site Operations
- Purchasing
- Inventory oversight
- Route optimization
- Safety compliance
- Team development
- Employee Development
- Client relationship management
- Contract management
- Stock Management
- Customer support
- Operational efficiency
- Policy development
- Team leadership
- Staff training
- Customer service
- Conflict resolution
- Performance monitoring
- Inventory control
- Resource allocation
- Process improvements
- Risk mitigation
- Problem-solving aptitude
- Recruitment and hiring
Accomplishments
- 2021: Successfully managed an acquisition and merged a group of talented individuals into our team of employees.
- 2018: Completed a new driver training program, resulting in fewer customer complaints, a 25% increase of return business, and higher driver retention.
- 2017: Implemented a new ELD program within a 56-vehicle fleet, completed a DOT full file audit with zero violations 6 months afterwards.
- 2017: Implemented new driver incentive program, increasing driver engagement.
- 2014: Successfully implemented the upgrade of transportation division's inner office computer system and on-board truck system.
- 2012: Modified company's service plans, resulting in an increase of 127 contracts in the first year.
- 2011: Successfully rerouted a 7 truck 9 county propane delivery operation, resulting in 1,200 additional monthly deliveries, resulting in an average savings of $3400.00 monthly.
- 2009-2012: Grew division's 4 county service area into a 7-county service area, increasing fuel gallons by over 160k monthly.
- 2009: Developed a profitable Customer buying group generating 250k gallons in annual sales.
- 2008: Successfully managed the building of a 130k gallon storage and loading/storage facility, while developing BIO fuel storage & blending into our loading terminals
Personal Information
Title: Director of Operations
Timeline
Director of Operations
Cadence Petroleum
01.2021 - Current
Multi-site Operations Manager
Brewer Hendley Oil
03.2019 - 01.2021
Safety & Recruiting Manager
Field Trips 101 Inc
03.2017 - 06.2018
Customer Service Center Manager
Superior Plus Energy
03.2015 - 03.2017
Operations Manager
Townsend Energy Corp/Superior Plus Energy
04.2007 - 03.2015
Diesel Mechanics
Wayne VOPRO
09.1990 - 06.1992
Wayne Central