Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Bryan Burns

Tulsa,Oklahoma

Summary

Proven Branch Operations Manager with a track record of enhancing operational efficiency and driving revenue growth at Rentokil-Terminix. Expert in sales management and team leadership, adept at developing strategies that exceed sales goals and improve customer satisfaction. Skilled in relationship building, with a strong work ethic and excellent time management skills, consistently leading teams to achieve outstanding performance metrics. Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Rentokil-Terminix
Tulsa, Oklahoma
09.2005 - Current
  • Developed strategies to optimize branch operations.
  • Implemented new operational procedures to enhance customer experience.
  • Organized daily workflow to maximize efficiency and productivity.
  • Monitored staff performance and provided feedback.
  • Resolved customer complaints in a timely manner.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Prepared monthly reports on branch performance metrics.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.

Sales

Orkin Pest & Termite Control
Tulsa, Oklahoma
03.1999 - 08.2005
  • Exceeded sales goals.
  • Participated in sales training and workshops to improve product knowledge and sales techniques.
  • Used consultative sales techniques to overcome objectives during sales presentations.
  • Sales Associate, .

General Sales Manager

Home Cable Concepts
Tulsa, Oklahoma
04.1995 - 02.1999
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Created weekly and monthly reports on sales performance, goals, and objectives.
  • Managed staff of 15 sales representatives, providing guidance and support as needed.
  • Conducted regular training sessions for new sales personnel.
  • Resolved customer complaints in a timely manner.
  • Identified areas needing improvement in order to maximize efficiency.

Education

Associate in Education - Education

Rogers State University
Claremore, OK

Skills

  • Sales management
  • Safety protocol
  • Excels in team leadership
  • Sales professional
  • Relationship building and management
  • People-oriented
  • Friendly
  • Excellent work ethic
  • Goals and performance
  • Excellent time management skills
  • Dependable
  • Strong team-builder

Affiliations

  • Voice of the Inola Longhorns for 40 years for basketball and football Previously had A Level Competive Softball Team.

Accomplishments

I have been a Branch Leader, a Sales Associate, and in Service Management, and I have received numerous Sales Awards over the years

Certification

I have certified a applicator license in pest, termite, lawn and ornamental, bird, and vertebrate animal

References

References available upon request.

Timeline

Branch Operations Manager

Rentokil-Terminix
09.2005 - Current

Sales

Orkin Pest & Termite Control
03.1999 - 08.2005

General Sales Manager

Home Cable Concepts
04.1995 - 02.1999

Associate in Education - Education

Rogers State University

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Bryan Burns