Bryan Caesar

Detail-oriented administrative and customer support professional with extensive experience managing multi-line phone systems, handling high-volume data entry, and maintaining accurate account records. Skilled in streamlining office workflows, resolving customer issues efficiently, and providing reliable administrative support across dynamic environments.

Versatile case management professional with proven track record in coordinating and optimizing client care processes. Expertise in assessing client needs, developing personalized plans, and connecting individuals with appropriate resources. Strong focus on team collaboration and achieving results, adaptable to changing needs, and skilled in communication, problem-solving, and time management. Reliable and goal-oriented, consistently ensuring high standards of service delivery.

• Achieved 92% case resolution by managing high-volume multi-line phone systems with accuracy and efficiency.
• Handled 100+ daily multi-line calls to coordinate client services, achieving 95% same-day case resolution.
• Supervised team of 10 staff members.
• Collaborated with team of 4 in the development of new CRM.