BRYAN CARABALLO VELEZ
Orlando,FL
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Expert at ringing up sales quickly and accurately. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising.
Self-directed and self-motivated team player capable of working well independently
Overview
7
7
years of professional experience
Work History
Sales Associate
Hilton Grand Vacations
Orlando, FL
06.2026 - Current
- Achieved monthly sales targets set by the management team.
- Engaged with leads from marketing campaigns to promote offerings, contributing to overall sales success.
- Cold called Hilton honors members to inform them about benefits and sell vacation packages, fostering customer relationships.
- Presented product features and service benefits to qualified leads, enhancing understanding and interest.
- Followed sales scripts and objection handling guidelines during outreach.
Sales Associate
El Dorado Furniture
Altamonte Springs, Florida
08.2025 - 07.2026
- Assisted customers in selecting furniture pieces that fit their design preferences, budgets and lifestyles.
- Assisted customers with furniture selections in showroom
- Demonstrated product features, fabrics, and finishes
- Recommended room layouts and matching accessories
- Processed sales using point-of-sale systems
- Streamlined order processing to ensure timely deliveries with warehouse and delivery teams
- Coordinated orders with warehouse and delivery teams
- Explained warranties and maintenance requirements for products purchased by customers.
VACATION PLANNER
Universal Orlando Resort
Orlando, Fl
04.2022 - 04.2025
- Assisted customers in selecting annual passes, tickets, and express passes.
- Supported customers in product selection, contributing to increased satisfaction and loyalty.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Responded quickly to meet customer needs and resolve problems.
- Recommended additional purchases and relevant items, increasing overall sales and customer engagement.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
MANAGER
Camping World
Orlando, Fl
11.2023 - 03.2025
- Demonstrated leadership in managing teams of up to 130 employees, utilizing effective problem-solving techniques.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Evaluated employee performance through regular feedback sessions, resulting in improved morale and productivity.
- Counseled and disciplined employees to enhance individual performance and accountability.
- Developed innovative strategies to improve customer satisfaction and loyalty, showcasing creative problem-solving.
- Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Conducted regular staff meetings to foster effective communication and performance.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
SUPERVISOR
Levy
Orlando, FL
12.2021 - 01.2023
- Facilitated resolution of conflicts between team members and departments to foster a collaborative work environment.
- Managed daily scheduling of food service personnel while ensuring compliance with labor laws.
- Compiled and presented reports summarizing operational results and financial performance to support strategic decision-making.
- Developed and delivered training presentations and materials to enhance team knowledge and compliance.
- Answered customer questions and made product recommendations according to needs.
- Trained new employees on proper sanitation techniques and safety protocols for handling food items.
- Administered and created training and awareness presentations or materials.
- Conducted monthly meetings with kitchen staff to review menu changes or updates.
- Analyzed financial data related to food purchases in order to identify areas where costs could be reduced.
SUPERVISOR
Party City
Apopka, El
02.2020 - 10.2022
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted disciplinary action when needed in accordance with company policy.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Resolved customer complaints and adjusted policies to enhance service responsiveness.
- Evaluated employee performance and provided targeted coaching to address improvement areas.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Implemented disciplinary action following company policy.
SALES ASSOCIATE
Party City
Apopka, El
06.2019 - 02.2020
- Assisted customers in finding and selecting products to enhance their shopping experience.
- Maintained clean and organized work area to promote a welcoming environment.
- Performed cleaning tasks, keeping the store neat and organized.
- Greeted customers and identified their specific needs.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Exchanged merchandise for customers and accepted returns.
- Greeted customers upon entry to create a welcoming environment. and ascertained what each customer wanted and needed.
- Answered questions to assist customers in making informed purchasing decisions, regarding store and merchandise.
- Performed cleaning tasks, keeping the store neat and organized.
Education
HIGH SCHOOL DIPLOMA -
Apopka High School
ApopkaSkills
- Customer engagement
- Upselling
- Lead generation
- Sales Leadership
- Promotions
- Store recovery
- Service management
- Employee training
- Workforce scheduling
- Cash reconciliation
- Problem solving
Personal Information
Title: SALES ASSOCIATE
languages
SPANISH Fluent, ENGLISH Fluent
awards
TOP SELLER, Most Annual Pass sold, Most Tickets Upgraded, Top seller of lanyards
Timeline
Sales Associate
Hilton Grand Vacations
06.2026 - Current
Sales Associate
El Dorado Furniture
08.2025 - 07.2026
MANAGER
Camping World
11.2023 - 03.2025
VACATION PLANNER
Universal Orlando Resort
04.2022 - 04.2025
SUPERVISOR
Levy
12.2021 - 01.2023
SUPERVISOR
Party City
02.2020 - 10.2022
SALES ASSOCIATE
Party City
06.2019 - 02.2020
HIGH SCHOOL DIPLOMA -
Apopka High School