Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bryan Case

Silt,CO

Summary

Accomplished Senior Telecom Analyst with a proven track record at Vail Resorts Inc, specializing in Avaya platform integrations and legacy system migrations. Expert in network troubleshooting and fostering team growth, I've significantly enhanced customer satisfaction through innovative solutions and effective problem-solving. Skilled in both technical and customer support, my work has driven seamless transitions and minimized downtime.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Telecom Analyst

Vail Resorts Inc
10.2017 - Current
  • Responsible for planning, designing and implementing integrations of remote resorts and Corporate offices on to the Enterprise Avaya Platform.
  • Spearheaded the migration of legacy phone systems onto the Avaya Platform, ensuring seamless transition without impacting daily operations.
  • Responsible for PCI/DSS security complaince
  • Led training sessions for junior analysts to enhance their technical skills and industry knowledge, fostering a culture of continuous learning.
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
  • Provided expert guidance during critical system outages, coordinating recovery efforts across departments to minimize downtime.

Tier 3 Backbone Engineer

Avaya Inc
01.2010 - 10.2017
  • Provided Remote Tier/Level 3 support by troubleshooting, diagnosing and resolving incidents related to the Avaya Aura Core Communications system and associated technologies
  • Troubleshoot complex technical issues and provide appropriate resolutions and analysis of root cause in alignment with Contracted Service level Agreements
  • Provided telecom engineering support, advice and consultations to customer contacts and team members


Avaya Customer Service Technician

Avaya Inc
01.2001 - 05.2010
  • Install and repair Technician for small and large business Customer
  • Add Move and changes
  • Worked with Sales and Project Managers for successful cutovers

Education

Associate of Science - Electicity

Salt Lake Community College
Salt Lake City, UT

Skills

  • Network troubleshooting
  • Unified communications
  • Customer support
  • VoIP technologies
  • Preventive Maintenance
  • System testing
  • Equipment installation
  • VoIP systems
  • Telecom network design
  • Problem-solving

Certification

Network +

A +

Linux +


Timeline

Senior Telecom Analyst

Vail Resorts Inc
10.2017 - Current

Tier 3 Backbone Engineer

Avaya Inc
01.2010 - 10.2017

Avaya Customer Service Technician

Avaya Inc
01.2001 - 05.2010

Associate of Science - Electicity

Salt Lake Community College

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