Jamie White
BellSouth Telecommunications, Inc, At&t Telecommunications
Whitesburg,GA
1
Language
1
Certification
32
years of professional experience
Experienced telecom professional with a strong background in network troubleshooting, customer service, and documentation. Skilled in resolving outages, provisioning services, and coordinating across repair, engineering, and customer care teams. Trusted for guiding junior staff and improving service reliability.
Detail-oriented Senior Telecom Specialist with deep experience in safety, alarms monitoring, service activation, and records management. Strong problem-solving skills support accurate documentation, effective escalation, and timely issue resolution. Committed to dependable network performance and strong customer support.
Work History
Senior Telecom Specialist
25 Years 10 Months- Diagnosed telecom service issues across voice, data, and circuit networks.
- Coordinated with repair, engineering, and customer care teams to resolve outages.
- Reviewed line records, test results, and trouble tickets for service accuracy.
- Provisioned orders and activated services using billing and network systems.
- Monitored switch and network alarms to support timely fault isolation.
- Updated service documentation and account records to maintain data integrity.
- Guided junior staff on escalation procedures and provisioning workflows.
- Improved network performance by implementing advanced troubleshooting techniques and resolving connectivity issues.
- Evaluated existing infrastructure capacity regularly while anticipating future needs based on organizational growth projections.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and technical issues related to telecommunications services.
- Implemented preventive maintenance practices, reducing downtime and increasing network reliability.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and market dynamics to inform strategic decision-making processes effectively.
- Ensured compliance with all relevant safety regulations during installations, repairs, or maintenance activities.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
Shipping and Receiving Manager
3 Years 2 Months- Directed shipping and receiving workflows to maintain accurate inbound and outbound order flow.
- Verified bills of lading, packing slips, and inventory records for shipment accuracy.
- Coordinated carrier scheduling, dock appointments, and daily freight movement.
- Supervised warehouse staff handling unloading, staging, sorting, and pallet organization.
- Implemented receiving procedures to reduce errors in inventory reconciliation and order preparation.
- Maintained organized storage areas to improve stock accessibility and warehouse efficiency.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Concrete Laborer
3 Years 6 Months- Prepared concrete forms, rebar, and work areas for pours, finishes, and cleanup.
- Mixed, placed, and spread concrete according to site requirements and crew instructions.
- Operated hand tools and power equipment for demolition, grading, and concrete placement.
- Installed and removed formwork, bracing, and reinforcement materials with attention to alignment.
- Supported finishing crews by screeding, floating, edging, and curing concrete surfaces.
- Maintained safe, organized job sites by removing debris, materials, and excess slurry.
- Ensured quality workmanship with precise leveling and aligning of concrete during the curing process.
- Contributed to project success by installing rebar and wire mesh reinforcement materials for added strength in concrete structures.
- Collaborated with team members to complete tasks on time while adhering to construction plans and specifications.
- Reduced material waste with accurate measuring and cutting of wooden or metal formwork components for use in forming concrete shapes.
- Demonstrated commitment to continuous improvement through participation in ongoing training programs and staying up-to-date on industry trends, techniques, and safety regulations.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Assisted crew members with positioning trucks and moving the discharge chute to guide concrete into forms.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Wore correct clothing and protective equipment for jobs.
- Troweled and finished concrete to create textured or decorative surfaces.
- Applied sealers or waterproofing to concrete as required by project.
- Shoveled materials such as dirt, gravel, and asphalt.
- Applied contraction, construction, or isolation joints in appropriate areas and situations.
Education
High School Diploma
- Relevant Coursework: Electromechanics 2 years
Skills
Network troubleshooting
Network security protocols
Performance monitoring
Telecom billing systems
VoIP technologies expertise
Wireless communication systems
Unified communications solutions
Fiber optic networks
Data analysis capabilities
Technical writing
Router optimization
Data cabling installation
Technical installation
Equipment installation and repair
Troubleshooting skills
Problem diagnosis
Preventive maintenance
Safety compliance
Safety adherence
Cabling techniques
Documentation skills
Activity documentation
Documentation skills
Team leadership
Teamwork
Team collaboration
Customer service
Problem-solving
Critical thinking
Adaptability to change
Reliability
Time management
Multitasking
Organizational skills
Self-motivation
Active listening
Educating customers
Electrical troubleshooting
Quality assurance
Records management
Regulatory compliance
Computer literacy
Computer literacy
Cabling techniques
Preventive Maintenance
Adaptability
Safety procedures adherence
Quality assurance
Records management
Accomplishments
- Achieved Excellence by completing Installation, repair jobs with safety, accuracy and efficiency.
Certification
- Certified Services Technician Lineman, Bellsouth/AT&T - 04/24/2000-02/07/2026
- OHS and EHS safety practices including First Aid, Defensive Driving, Street Smarts, Locating, finding and repairing fiber and copper lines, splicing, digging, pouring and finishing concrete, Forklift, Aerial Bucket Lift, Pole Climbing, and supervisor relieving, Bellsouth/AT&T, Wilbert Burial Vault, Andersen 2000, Inc., June, 1994- March, 2026
Languages
English
Native or Bilingual
Interests
DIY and Home Improvement
Cooking
I like working with my hands and fixing things.
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Outdoor Recreation
Baking
Enjoy hobbies that combine physical activity with outdoor exploration.
Auto Repair/Restoration
Learning new cooking techniques and expanding my culinary skills.
Strategy Games
Animal Care
I enjoy cooking for friends and family gatherings.
Sustainable Tech Innovations
Genealogy
I like trying new recipes and food trends.
Passionate about balancing physical health with mental and emotional wellness.
Artificial Intelligence (AI) and Machine Learning
Enjoy experimenting with different ingredients and flavors in the kitchen.
Personal Development and Self-Improvement
Presidential Award for field Customer service
Was selected by supervisors for excellence in installation and repair safely and efficiently with outstanding customer comments
Timeline
Senior Telecom Specialist
BellSouth Telecommunications, Inc, At&t Telecommunications
04.2000 - 02.2026Read More
Shipping and Receiving Manager
Andersen 2000
01.1997 - 03.2000Read More
Concrete Laborer
Wilbert Vault
06.1994 - 12.1997Read More
Central High School
High School Diploma
Read More