Bryan Castillo
Van Nuys,CA
Summary
Experienced Office Manager and Administration Professional specialized in optimizing productivity, and service quality across different environments. Highly dependable, ethical and reliable. Works effectively in high volume environments while collaborating with team members to ensure exceptional customer service.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Office Manager
Solares Express, LLC
Van Nuys
01.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns in person and via phone calls.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Cultivated vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Increased sales by 20%, last quarter of 2023 by adding products to our docket.
IHSS Provider
In Home Support Services (IHSS)
Van Nuys
10.2017 - 12.2021
- Contributed to a positive living environment by fostering respectful relationships among all parties involved in the caregiving process.
- Improved client nutrition by preparing healthy meals according to dietary restrictions and preferences.
- Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions to inform care strategies accordingly.
- Supported clients with mobility challenges by utilizing adaptive equipment and implementing safety measures for improved accessibility.
- Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
- Maintained up-to-date knowledge of best practices in the IHSS Provider field through regular professional development and training opportunities.
- Aided client with medication management, ensuring proper administration and adherence to prescribed schedules.
- Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Elevated clients physical and mental engagement by 50% in a six month span.
Bank Teller
Wells Fargo
Reseda
01.2013 - 08.2015
- Handled sensitive information and prioritized privacy.
- Assisted high-valued clients with business transactions resulting in higher cash limits and more internal policies to adhere to.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management. Resulting in safeguarding approximately 5000 dollars worth in assets.
- Audited fellow teller currency to contribute to dual-control procedures.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
Education
Some College - Business Management
Los Angeles Pierce College
Woodland Hills, CA06.2016
No Degree - Sales And Marketing Education
Fortune Builders
San Diego, CA01.2016
High school diploma -
Van Nuys Senior High School
Van Nuys, CA06.2010
Skills
- Bilingual; Spanish
- Customer service
- Employee Training
- Relationship Building
- Employee Supervision
- Conflict Management
- Training and coaching
- Budgetary Planning
- Regulatory Compliance
- Privacy Governance
- Office Management
- Microsoft Office
- Customer Retention
- Cash handling
- Sales
- Inventory management
Languages
Spanish
Native or Bilingual
Interests
Real estate
Investing
Personal growth
Traveling
Beach, rivers
Work Preference
Important To Me
Career advancementTeam Building / Company RetreatsHealthcare benefitsTimeline
IHSS Provider
In Home Support Services (IHSS)
10.2017 - 12.2021
Office Manager
Solares Express, LLC
01.2017 - Current
Bank Teller
Wells Fargo
01.2013 - 08.2015
Some College - Business Management
Los Angeles Pierce College
No Degree - Sales And Marketing Education
Fortune Builders
High school diploma -
Van Nuys Senior High School