Bryan Chiarappi
Harwinton,CT
Summary
I am a hardworking and organized individual with an extensive background in the automotive industry as a parts manage and auto body appraiser. I have worked in customer service along with many other areas of business that utilize my organizational skills. I am reliable and work well with others.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Parts Manager
Porsche Audi of Wallingford
Wallingford, CT
09.2020 - Current
- Managed daily operations of the parts department, ensuring efficient workflow and high customer service standards.
- Trained and supervised a team of parts specialists, enhancing product knowledge and customer interaction skills.
- Maintained optimal inventory levels by conducting regular stock assessments and adjusting orders accordingly.
- Developed strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of parts.
- Coordinated with the service department to ensure availability of necessary parts for repairs and maintenance.
- Resolved customer inquiries and complaints regarding parts quickly and efficiently, enhancing customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
OWNER / CREATOR / DISTRIBUTOR
Willy Pete’s Chocolate Co. LLC
Harwinton, CT
10.2018 - Current
- File monthly and yearly tax under LLC
- Establish wholesale accounts and maintain monthly restock orders
- Coordinate shipping and receiving of customer orders and incoming product
- Fulfill orders on time
- Continuously research and compare prices for materials and ingredients
- Purchase and Maintain inventory stock
- Create new product and marketing material
- Manage and maintain websites and social medial platforms
- Package and ship orders & update inventory
- Manage all online and phone calls customer service
VOLVO/SAAB PARTS CONSULTANT
MITCHELL VOLVO/SAAB
Simsbury, CT
12.2014 - 10.2018
- Certified Volvo Consultant
- Supervise Shipping and Receiving department including customer service.
- Oversee and control inventory
- Compare prices and purchase required replacement parts for customers
- Responsible for opening department including check in morning delivery
- Manage and maintain (2) two company websites:
- Receive in and fulfill online customer orders
- Package and ship parts & update inventory
- Oversee all online customer service
PORSCHE PARTS CONSULTANT
HOFFMAN AUTO GROUP
East Hartford, CT
01.2001 - 12.2014
- Certified Porsche Consultant
- Supervise Shipping and Receiving including customer service.
- Oversee and control inventory
- Compare prices and purchase required replacement parts for customers
- Responsible for opening department including check in morning delivery
- Responsible for closing department including balance daily cash transactions and lock up building
BODY SHOP APPRAISER
HOFFMAN AUTO GROUP
East Hartford, CT
07.2007 - 09.2012
- Inspected and estimated damaged vehicles
- Negotiated claims with insurance companies and adjusters
- Customer service from 20-40 customers at a time
AUDI PARTS CONSULTANT
HOFFMAN AUTO GROUP
East Hartford, CT
01.2001 - 07.2007
- Certified Audi Parts Consultant
- Supervise Shipping and Receiving including customer service.
- Oversee and control inventory
- Compare prices and purchase required replacement parts for customers
- Responsible for opening department including check in morning delivery
- Responsible for closing department including balance daily cash transactions and lock up building
Education
High School Diploma - General Studies
Bristol Eastern High School
Bristol, CT06.1997
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Inventory restocking
- Customer relations
- Staff training
Certification
• Porsche certified Brand Ambassador
• Audi Certified parts manager
• Completed “Vet to CEO Entrepreneurship” online course.
Awards
Combat Infantryman Badge, Army Commendation Medal, Army Good Conduct Medal, National Service Ribbon, Afghanistan Campaign Medal, Global War On Terror Medal, Reserve Mobilization Medal, Army Service Ribbon, Overseas Service Ribbon, NATO-ISAF Medal, Connecticut National Guard Emergency Service Ribbon
MILITARY SERVICE
- Connecticut Army National Guard | January 2009 – July 2014
- 11B Infantryman
- Combat Deployment OEF10 | November 2009 - November 2010
- Experience:
- Torkham Afghanistan: ECP and TCP operations at the Pakistani border. Searching vehicles, manually and with MVACIS x-ray.
- PSD duties with dignitaries ie: Generals, upper echelons, news reporters. Setting up security positions, escorting around AO. Key leadership engagements.
- Base defense operations. Manning observation posts, ECPSS’s, searching of local nationals working on FOB. Biometrics operations on the FOB and at the Pakistani border
- Proficient with Beretta M9, Colt M-4, FN M-249, FN M-240B, M-2 50cal.
- Qualifications:
- Expert Rifleman
- Expert M-249
Timeline
Parts Manager
Porsche Audi of Wallingford
09.2020 - Current
OWNER / CREATOR / DISTRIBUTOR
Willy Pete’s Chocolate Co. LLC
10.2018 - Current
VOLVO/SAAB PARTS CONSULTANT
MITCHELL VOLVO/SAAB
12.2014 - 10.2018
BODY SHOP APPRAISER
HOFFMAN AUTO GROUP
07.2007 - 09.2012
PORSCHE PARTS CONSULTANT
HOFFMAN AUTO GROUP
01.2001 - 12.2014
AUDI PARTS CONSULTANT
HOFFMAN AUTO GROUP
01.2001 - 07.2007
High School Diploma - General Studies
Bristol Eastern High School