Assisst Customers with service needs for there vehicles.
Provided customers Estments of service needs.
Worked with service technicians to developed a plan of service needs of customers.
Assessed technicians to determine skill level.
Assigned work to technician based on skill level and availability.
Ordered parts from vendors for vehicle repairs.
Recondition Supervisor
Vroom
Stafford, Texas
02.2021 - 03.2024
Provided cross-departmental management and supervision for Automotive Services, Quality Control, and State Inspections.
Trained new employees to meet Vroom production and safety standards.
Monitored budget build time of multiple vehicles during reconditioning process ensureing they stays on schedule and within budget to maximize profit per vehicle.
Performed quality inspections and spot checks on production.
Managed inside and outside vendors ensuring billing and invoicing is correct.
Tracked production output and adjusted workforce to meet weekly and monthly goals.
Planned weekly needs of shop based on expected inventory of vehicles.
Metro Bus Manufacturer
New Flier
Houston, Texas
11.2019 - 03.2020
Provided on-site technical support and performed customer support tasks to multiple customers.
Delivered, installed, repaired, maintained, and tested equipment.
Resolved operational issues in the field and identifying failure points and troubleshooting faults to resolve customer concerns.
Developed work schedule as not to impede customers operational needs.
Production Supervisor
Frazer Ltd
Houston, Texas
12.2013 - 10.2019
Supervised multiple departments in a fast-paced manufacturing company.
Maintained a safe work environment by ensure all employees are using correct PPE and are is clean and clear of hazards.
Developed KPI's and Matrix to track productivity of employees.
Used ERP program to ensure parts inventory was correct and on time.
Developed and coached employees.
Worked with outside vendors for custom request for customers.
Ensured a safe and efficient work place.
Heavy Wheel Technician
Mantech
Afghanistan
12.2010 - 04.2012
Repaired Battled Damaged MRAP vehicles.
Replace engines, transmissions, transfer cases, front and rear differentials, cabs, frames, wiring harnesses, airlines.
Troubleshot and repaired electrical system faults.
Replaced engine cooling system.
Removed and replaced armor and ballistic glass.
Replace and repaired, serviced air conditioning systems.
Dismantled damaged Vehicles to further troubleshoot and diagnose what repairs are needed and chose a course of action for repair.
Perform Quality Inspection to ensure all repairs meet technical manual requirements and standards.
Field Maintenance Forman
KBR
Iraq
02.2008 - 12.2010
Assured the health and welfare of employees.
Effectively communicated, trained employees.
Briefed employees in quality control plans dealing maintenance of equipment and that quality policy are followed.
Administered technical manual training to all maintenance mechanics ensuring quality cost-effective end product.
Set the priority of work orders ensuring mission effectiveness.
Instructed Daily Safety Training ensuring awareness of all potential hazards to create a virtual accident-free environment.
Maintained records, flowcharts, Man Hours, and schedules for daily reporting.
Maintained bench stock inventory and control.
Perform quality inspections to ensure work is complete and returned to the customer with no faults.
Provide and coordinate leadership and direction to teammates in the execution of daily roles and deliver comprehensive on-the-job training utilizing strong instructional abilities and a thorough transfer of knowledge.
Apply strong critical thinking skills to coordinate continuously changing requirements of company standards.
Service Technician/ Team Leader
Priority Acura
Virginia
08.2001 - 01.2008
Overhauled and replaced engines in luxury vehicles paying very close attention to details.
Ensured all devices and equipment met current safety standards.
Utilized diagnostics test equipment to troubleshoot and resolve mechanical and electrical problems.
Established and followed schedules for maintaining equipment.
Inspected vehicle for state safety faults.
Kept automotive and service equipment in top working condition.
Pressure tested systems for leaks, checked the thermostat, heater operation belts, and fluids.
Changed oil, oil filters, and air filters.
Checked and repaired hydraulic brake systems.
HVACs system diagnostics and repair.
Performed a final quality inspection before returning the vehicle to the customer.