BRYAN COMPTON
Benson,USA
Summary
Dedicated to delivering exceptional service and support, friendly and empathetic professional with excellent communication skills. Possesses a solid understanding of customer needs and excels in conflict resolution, combined with strong problem-solving abilities. Goal is to foster positive customer relationships, ensuring satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Insurance Specialist
Afni Call Center
02.2024 - Current
- Provide exceptional customer service by handling inbound calls with professionalism, delivering comprehensive product knowledge, effectively troubleshooting issues, resolving customer concerns with empathy and efficiency, and identifying sales opportunities to proactively recommend solutions that align with customer needs.
- Maintain and update customer accounts while ensuring accurate records in internal systems.
- Efficiently manage multiple tasks by responding to customer inquiries while seamlessly navigating various systems.
Teller
Southeastern AZ Federal CU
08.2015 - 02.2023
- Developed a rapport with customers and co-workers by being reliable and able to resolve conflicts
- Processed various transactions, opened savings and checking accounts, balanced staff, ATM, and vault
- Maintained effective communication with co-workers and followed up with time sensitive tasks
- Became a Notary Public, helped with Networking and computer support, and created ads for company Facebook Page
Counselor, Guard I, Employment Placement Spec
Dismas Charities
11.2008 - 10.2014
- Case Management of residents (inmates/probation), including guiding, evaluating, verifying movement of residents outside of the facility
- Timely submission of residents release plans, home confinement plans, and termination letters
- Contact with Counseling, Probation Department, and Justice Courts regarding and on behalf of residents
- Assisted residents in obtaining employment and/or education or vocational training
- Monitored, Supervised, and enforced facility rules and sanitation
- Performed searches of facility and residents property
- Administered urine tests, alcohol tests to ensure resident sobriety
Education
Associate of Science - Computer Networking
Western New Mexico University
Silver City, NM01.2005
Skills
- Strong computer skills
- Customer service
- Professionalism and courtesy
- Critical thinking
- Data entry
- Policy analysis
- Account management
- Efficient money handling
Affiliations
S.A.M. Society for the Advancement of Management-WNMU
Self Employment And Other Work
- Build High Performance Multimedia/Gaming computers
- Repair, replace, upgrade computer hardware
- Setup and breakdown for Tucson DJ Services and Motion Music Entertainment as needed
Timeline
Insurance Specialist
Afni Call Center
02.2024 - Current
Teller
Southeastern AZ Federal CU
08.2015 - 02.2023
Counselor, Guard I, Employment Placement Spec
Dismas Charities
11.2008 - 10.2014
Associate of Science - Computer Networking
Western New Mexico University
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