BRYAN CORNISH
Pasco,WA
Summary
Senior operations and training management professional with 32+ years of leadership experience delivering operational excellence, workforce development, and performance optimization across facilities management, engineering services, and high-risk technical environments. Proven ability to increase productivity, reduce downtime, improve compliance, and build high-performing teams using data-driven decision-making and process improvement methodologies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Superintendent
TK Elevator
Phoenix, AZ
01.2025 - 09.2025
- Led and supervised 10 elevator and escalator technicians supporting 2,500+ units across 1,300 customer sites, improving preventive maintenance execution and emergency response efficiency by 22%.
- Coordinated with international engineering and technical teams to diagnose and restore service at critical infrastructure facilities, reducing average downtime by 30%.
- Worked with local, regional, and national safety department initiatives and staff to implement field safety audits, training refreshers, and compliance reviews, driving 100% adherence to OSHA and company safety standards with zero lost time accidents.
- Strengthened customer communication frameworks, increasing customer satisfaction scores by 18% and identifying new service upgrade opportunities.
- Improved data integration and scheduling optimization, boosting weekly maintenance coverage by 25% and reducing emergency service backlog by 35%.
Operations Manager
EMCOR Facilities Services
Tempe, AZ
01.2023 - 01.2025
- Directed 5 Facilities Managers and 27 Project Analysts/Coordinators across 8 national accounts, improving service-level compliance to 90%+.
- Developed site-specific routine maintenance programs for three national, multi-site customers to ensure critical facilities and systems were serviced to meet customer goals of 100% site operability.
- Leveraged Tableau and Power BI dashboards to track KPIs and productivity metrics, increasing on-time service delivery by 15% and driving 7 of 8 assigned accounts to exceed SLA targets.
- Participated in standardization of company-wide onboarding and training programs - particularly implementation of EMCOR's proprietary CMMS - reducing new-hire ramp-up time from 4 weeks to 2 weeks.
- Participated in national business reviews and leadership training sessions, strengthening client and team relationships and expanding contract renewal rates by 20%. This included in-person participation in Kaizen events with largest customer account to evaluate customer site maintenance performance, budget compliance and develop short- and long-term facility improvement plans.
- Implemented performance management systems for hiring, onboarding, coaching, and corrective action, reducing turnover by 18%.
- Provided front-line supervisor experience in developing selection metrics for new standardized CMMS.
Facilities Manager
EMCOR Facilities Services
Bremerton, WA
02.2020 - 01.2023
- Managed 38,491 service work orders, achieving 95% on-time completion, ranking among the top-performing accounts company-wide.
- Coordinated with EMCOR-uniformed technicians and national and local outside contractors to service all trades needed to maintain customer facilities, including HVAC, plumbing, electrical, doors, flooring, and general construction. This included both planned and emergency maintenance.
- Redesigned operational reporting workflows, reducing data processing delays by 40% and eliminating recurring reporting errors.
- Launched enhanced inspection and compliance reporting processes, improving customer satisfaction and audit performance by 25%.
- Supervised 3 Project Analysts, delivering continuous performance coaching and professional development.
- Improved customer-field and customer-call center communication channels, resolving long-standing service concerns within 90 days.
Regional Manager
EMCOR Facilities Services
Bremerton, WA
06.2018 - 01.2022
- Managing a team of 17 commercial maintenance technicians, HVAC technicians, and electricians, revitalized a low-performing region, driving 35% productivity improvement and reducing operating costs by 18%.
- Established proactive decision-making authority frameworks, improving response times and customer satisfaction by 30%.
- Strengthened safety-first culture, reducing recordable incidents by 40% during adverse operational conditions.
- Redesigned disciplinary programs into formalized employee-centered performance recovery plans, providing specific, enriched feedback to enhance individual performance, and providing associates with written performance appraisals, improving retention by 22%.
- Led cross-functional improvement initiatives, stabilizing service delivery across multiple geographic locations.
Lead Nuclear Propulsion Instructor
United States Navy
Bangor, WA
01.2014 - 02.2018
- Managed 5 senior instructors delivering training to 19 submarine crews, supporting mission readiness and regulatory compliance.
- Oversaw $8M advanced nuclear propulsion training simulator, ensuring 99.8% operational availability.
- Coordinated with regulatory agencies to optimize training throughput, increasing crew certification rates by 20%.
- Led enterprise-wide improvements to training, maintenance, and documentation systems, reducing audit findings by 45%.
- Developed long-term instructional programs improving knowledge retention and operational consistency.
Nuclear Propulsion Department Manager
United States Navy
Bangor, WA
01.2008 - 02.2014
- Led 80-person nuclear propulsion department, maintaining zero safety violations during complex maintenance and refueling operations.
- Directed training and leadership development of 15 supervisory leaders, increasing qualification rates by 30%.
- Spearheaded corrective action initiatives that restored operational readiness within 6 months at a high-risk facility.
- Supervised reactor control divisions across multiple commands, resolving critical system faults and training deficiencies.
- Implemented advanced training methodologies that improved inspection scores by 40%.
Education
Bachelor of Science - Nuclear Engineering Technology
Thomas Edison State University
Trenton, NJ12-2018
Skills
- Operations Management & Leadership
- Workforce Development & Training
- Continuous Process Improvement
- Data Analysis (Power BI, Tableau, Excel) supporting KPI Tracking & Performance Analytics
- Budget & Asset Management
- Risk Assessment & Safety Compliance (OSHA) and Training
- Facilities & Infrastructure Management
- Workflow Planning & Scheduling Optimization
- Change Management & Organizational Development
- Stakeholder & Client Relationship Management
- Cross-Functional Team Leadership
- Strategic Planning & Execution
Certification
- OSHA 10 Certification
- Master Training Specialist
- Submarine Force Quality Assurance Inspector
- Training Group Manager
- Eagle Scout
Timeline
Service Superintendent
TK Elevator
01.2025 - 09.2025
Operations Manager
EMCOR Facilities Services
01.2023 - 01.2025
Facilities Manager
EMCOR Facilities Services
02.2020 - 01.2023
Regional Manager
EMCOR Facilities Services
06.2018 - 01.2022
Lead Nuclear Propulsion Instructor
United States Navy
01.2014 - 02.2018
Nuclear Propulsion Department Manager
United States Navy
01.2008 - 02.2014
Bachelor of Science - Nuclear Engineering Technology
Thomas Edison State University