Nick Reggiardo
Summary
Dynamic Account and Operations Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
Work History
Service Superintendent
SCHINDLER ELEVATOR CORPORATION
06.2018 - Current
- Provide leadership and guidance to technician field staff responsible for the service and repair of elevator and escalator equipment in portfolio
- In 2023 Selected for 'Schindler Elite' Award, as one of the top Superintendent performers in the entire company
- Manage payroll and material budgets, safety program, and quality of work performed by technicians
- Responsible for fulfilling HQ required maintenance programs, safety testing, and various projects and initiatives
- Ensure customer satisfaction through communication and regular meetings.
Sales Representative/ Account Manager (Service)
SCHINDLER ELEVATOR CORPORATION
06.2013 - 06.2018
- Drove service and repair sales on new and existing portfolio of high-profile commercial and residential elevator service accounts in San Jose, CA territory
- Expanded the scope of services provided to the customer through capital planning and consultative sales
- Estimated service contracts and contracted repair/ upgrade proposals
- Consistently exceeded company created sales targets for new account acquisition, quoted repair sales, and converting new installation projects into existing customers
- Worked as a team with all lines of business to bring best possible outcome for customer and company
- Ensured customer satisfaction through consistent communication and regular meetings.
District Manager
HEALTHCARE SERVICES GROUP, INC
09.2011 - 06.2013
- Management and reporting responsibility for 10-15 Account Managers and 250-300 employees
- Oversaw payroll, budgets, and operations on accounts in district
- Responsible for client relations, maintaining solid business relationships, and customer satisfaction scores
- Sold clients on benefits of upgrading their existing service to create more revenue and profit for company.
Account Manager/Marketing Coordinator
HEALTHCARE SERVICES GROUP, INC
01.2009 - 09.2011
Student Assistant with Library Operations
Sonoma State University Library
01.2005 - 06.2008
Education
B.A. History -
Sonoma State University
Rohnert Park, CA01.2008
Skills
- Account Management
- Proposal Development
- Continuous Improvement
- Sales closing
- Business Development
- Project Management
- Business Planning
Timeline
Service Superintendent
SCHINDLER ELEVATOR CORPORATION
06.2018 - Current
Sales Representative/ Account Manager (Service)
SCHINDLER ELEVATOR CORPORATION
06.2013 - 06.2018
District Manager
HEALTHCARE SERVICES GROUP, INC
09.2011 - 06.2013
Account Manager/Marketing Coordinator
HEALTHCARE SERVICES GROUP, INC
01.2009 - 09.2011
Student Assistant with Library Operations
Sonoma State University Library
01.2005 - 06.2008
B.A. History -
Sonoma State University
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