Jessica Maksimovic
Lisle,IL
Summary
Talented Superintendent bringing 5 years of diverse experience and successful background in the elevator industry. Highly effective leader, project and team manager with strong understanding of safety, service and repair scheduling and customer relationships.
Overview
13
13
years of professional experience
Work History
Service Superintendent
TK Elevator
06.2023 - Current
- Provide support and leadership to field technicians - service and repair - including calculating labor and material costs, determining what material needs to be ordered and places orders.
- Assist with service and repair operations to ensure efficiency and cost effectiveness.
- Assists mechanics with jobs including searching for correct parts and reviewing prints.
- Visit job sites and perform quality audits, which includes identifying issues and providing recommendations to customers and Account Managers for future improvements.
- Conducts weekly and monthly safety in house meetings and trainings with field and office staff.
- Effectively use company tools to review route profitability and service callbacks.
- Provides feedback to Operations Managers prior to field evaluations and performance ratings.
- Attend Tier 1 customer meetings weekly.
Service/Repair Account Manager
TK Elevator
04.2021 - 05.2023
- Secured and maintained positive customer relations by visiting with Tier 1, 2 and 3 customers to develop new and ongoing relationships to understand customer's needs and wants.
- Maintained professional demeanor by staying calm when addressing unhappy/dissatisfied customers.
- Met and Exceeded sales goals and quotas by utilizing company tools for service and repair growth - Awarded 'Sweeps' and 'Triple Crown'
- Developed Capital Plans for customers to address short term and long term needs.
- Maintained strong knowledge of company products and services by attending trainings as well as field visits with technicians.
- Prepared service contract bids and repair job proposals by estimating labor and material using company software. Surveyed equipment, when necessary.
- Developed knowledge of local elevator code requirements.
- Attended BOMA events and other associated networking events.
Service/Repair Coordinator / QEI Coordinator
TK Elevator
11.2018 - 04.2021
- Worked directly with Repair Manager and Superintendent in reviewing billable and non-billable repairs, scheduling and confirming repairs with customers and Account Managers, issuing permits and scheduling inspections, obtaining vendor quotes, as well as parts ordering.
- Effectively managed and presented weekly backlog meetings with senior management and monthly backlog meetings with region.
- Reviewed booked repairs, ensuring time and expense is within budget, all material ordered and received as well as ensuring to meet or exceed customer expectations.
- Provided support to Service Supervisor in managing projects and administrative workload as well as providing support to Field Mechanics (30+).
- Created and maintained daily and weekly reports for upper management.
- Worked directly with Account Managers with processing service contracts, change requests and handling invoicing inquiries.
- Maintained great working relationship with colleagues; provided support to management and colleagues in other lines of business (Service, Modernization and New Installation).
- Performed all office-related tasks, including payroll lead and new-hire processes.
- Provided pricing to customers for annual inspections, scheduled technicians and inspectors (where witnessing was required).
- Explained and reviewed new code changes with customers.
Client Service Senior Associate
JPMorgan Chase & Co, Private Bank
01.2018 - 11.2018
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated new client onboarding process and investment account setup.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
Client Services Manager
First Western Trust Bank
11.2016 - 12.2017
- On boarded and supervised a team of 8 employees while providing daily coaching and mentoring with sales and service interactions.
- Attended client meetings to understand their financial objectives; worked with associates from respective departments to develop and deliver a customized recommendation.
- Responsible for monitoring customer feedback.
- Ensured all complaints are appropriately actioned and resolved within a timely manner.
- Completed client inquiries and effectively managed follow-ups and meetings with clients.
- Organized business events and coordinated with vendors.
Assistant Branch Manager
JPMorgan Chase & Co
10.2010 - 10.2015
- Managed banking portfolios of 100+ high net worth clients with $5 MM - $25 MM in assets; discussed potential opportunities with Bankers, Financial Advisors and Financial Advisor Assistants.
- Acted as advisor to clients regarding their banking needs.
- Resolved complaints and inquiries proactively and identified issues requiring immediate escalation.
- Ensured transactions were completed within audit and compliance standards; attentive to all transactions to recognize fraudulent activity.
- Provided top level of discretion related to client, firm, and investor details.
Skills
- Leadership and Management
- Operations and Sales Management
- Organizational Effectiveness
- Project Coordination
- Business Process Management
- Interpersonal and Communication Skills
- Efficient in Microsoft Office Suite
Languages
Polish
Native or Bilingual
Timeline
Service Superintendent
TK Elevator
06.2023 - Current
Service/Repair Account Manager
TK Elevator
04.2021 - 05.2023
Service/Repair Coordinator / QEI Coordinator
TK Elevator
11.2018 - 04.2021
Client Service Senior Associate
JPMorgan Chase & Co, Private Bank
01.2018 - 11.2018
Client Services Manager
First Western Trust Bank
11.2016 - 12.2017
Assistant Branch Manager
JPMorgan Chase & Co
10.2010 - 10.2015
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