Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryan Correa

Lake Worth,FL

Summary

Experienced Customer Service Representative with excellent verbal and written communication abilities, a strong aptitude for active listening, and a knack for analytical problem-solving. Dedicated to improving customer satisfaction through service-focused interactions, deep understanding of customer needs, and tailoring solutions to foster lasting loyalty.

Overview

3
3
years of professional experience

Work History

Fraud Prevention Team Manager

Bank Of America
09.2022 - Current
  • Implemented and upheld standards for professional customer care, ensuring consistent performance, quality, and service excellence.
  • Assessed employee performance, provided coaching and conducted training sessions for team members. The results were improved work quality which turn lead to faster resolution times.
  • Developed performance measurement strategies, identifying areas for improvement.


Grocery Clerk

Publix
07.2020 - 09.2022
  • Familiarized myself with the store layout, enabling swift and efficient customer assistance through memorization.
  • Assisted high volume of customers daily with a positive demeanor and a strong commitment to ensuring customer satisfaction.

Education

Computer Programming

Palm Beach State College
Lake Worth, FL

Skills

  • Cooperative attitude
  • Well Organized
  • Adaptable and Flexible
  • Proficient Knowledge in Microsoft Word, Powerpoint, Excel
  • Customer Support
  • Building Customer Trust and Loyalty
  • Attention to Detail
  • Multitasking Abilities
  • Quality Standards

Languages

Spanish
Native or Bilingual

Timeline

Fraud Prevention Team Manager

Bank Of America
09.2022 - Current

Grocery Clerk

Publix
07.2020 - 09.2022

Computer Programming

Palm Beach State College

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Bryan Correa