Bryan Cox
Youngstown,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Manager of Operations
Hog Heaven Ice Cream
05.2023 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Dishwasher
Piggy's Restaurant
06.2021 - 08.2023
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Restaurant Busser
Piggy's Restaurant
01.2021 - 08.2023
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Host
Piggy's Restaurant
01.2022 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Engineering - Mechanical Engineering
Youngstown State University
Youngstown, OH06.2026
High School Diploma -
Jim Thorpe Area High School
Jim Thorpe, PA06.2022
Skills
- Customer Service Management
- Administrative Management
- Sales Tracking
- Business Forecasting
- Inventory Management
- Inventory Control
Timeline
Manager of Operations
Hog Heaven Ice Cream
05.2023 - 08.2023
Host
Piggy's Restaurant
01.2022 - 06.2022
Dishwasher
Piggy's Restaurant
06.2021 - 08.2023
Restaurant Busser
Piggy's Restaurant
01.2021 - 08.2023
Bachelor of Engineering - Mechanical Engineering
Youngstown State University
High School Diploma -
Jim Thorpe Area High School
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