Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bryan Douglas

Duncannon,PA

Summary

To obtain a position where I can maximize my multilayer skillset including warehouse distribution certifications including hazmat, management skills, quality assurance, customer service and training experience. Dedicated professional, well-versed in regulatory evaluations and compliance assessments. Known for delivering accurate and comprehensive analyses that support organizational integrity. Collaborative team member, adaptable to evolving requirements, and committed to achieving results with precision and reliability.

Overview

23
23
years of professional experience

Work History

Material Examiner and Identifier (Forklift Operator)

DLA
05.2025 - Current
  • Completed training in forklift driving methods, operations, safety guidelines and procedures.
  • Completed materials handler methods to pick, pack, and stow using RF Guns and the DSS computer system.
  • Completed Material Examiner and Identifier Basic Training within Mission Receiving in the EDC.

Warehouse Associate III

UPS
12.2021 - 05.2025
  • Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order picker.
  • Utilize RF scanners to electronically perform warehouse activities.
  • Perform all tasks using defined job processes with an elevated level of accuracy with minimal supervision.
  • Use GWS system to wave out orders for workers to process and pick.
  • Use GWS system to work inventory issues and put away products.
  • Proficient in the inbound processes for the put away of new inventory of products and supplies that come to the warehouse.
  • Perform all warehouse activities including picking, packing, shipping, receiving, put away, cycle count, inventory audits.
  • Lift and lower merchandise that may weigh up to seventy pounds.
  • Work at heights of up to twenty-eight feet using powered equipment.
  • Received, sorted, and organized incoming shipments to ensure accurate inventory management.
  • Operated material handling equipment to efficiently transport packages within warehouse environment.
  • Maintained compliance with safety protocols while performing daily warehouse operations.
  • Collaborated with team members to enhance workflow efficiency and reduce processing times.
  • Conducted regular quality checks on shipments to ensure adherence to company standards.
  • Trained new associates on best practices for package handling and safety procedures.

Warehouse Associate II

UPS
12.2020 - 12.2021
  • Operated forklift daily, including filling LTL and Air Pick orders, replenishing active stock, and organizing cargo.
  • Regularly trained new personnel on quality checking packages and pick carts processes and procedures.
  • Routinely solved potential warehouse issues by expeditiously locating critical lost inventory.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Trained new associates on safety protocols and operational procedures to enhance team performance.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Team Member

Sheetz #461
05.2019 - 11.2020
  • Independent and collaborative prioritization of work enhancing team building and autonomous decision making.
  • Exceptional customer service as the primary goal in a fast paced environment.

PA Department of Revenue Tact Agent

Commonwealth of Pennsylvania
12.2014 - 11.2020
  • Proven conflict resolution skills with the ability to deescalate intense conversations.
  • Demonstrated flexibility and ability to learn and apply new skillsets.
  • Strong attention to detail and efficient problem solving
  • Recovered capital owed to the state by initiating calls to taxpayers or their representatives to obtain payment of outstanding tax liabilities.
  • Manage high work volume and stressful situations in a professional and calm manner.
  • Experience revoking sales tax licenses within the Business Tax System for outstanding obligations or noncompliance with regulations.
  • Utilize comprehensive knowledge of tax regulations to guide taxpayers to prompt resolution of tax debt collection
  • Led initiatives to improve community engagement and service delivery efficiency.
  • Mentored junior agents, providing guidance on best practices and professional development opportunities.

Customer Service Representative

Comcast
07.2014 - 12.2014
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates and prompt issue resolution.
  • Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.

Insurance Agent

Allstate
02.2014 - 06.2014
  • Developed comprehensive insurance solutions tailored to client needs and risk profiles.
  • Cultivated strong relationships with clients, fostering trust and long-term engagement.

Insurance Agent

New York Life
08.2012 - 01.2014
  • Developed comprehensive insurance solutions tailored to client needs and risk profiles.
  • Analyzed client portfolios to identify coverage gaps and recommend enhancements.

Customer Service Representative III

PHEAA/AES
06.2004 - 08.2012
  • Facilitated workshops to educate staff on updated protocols, improving overall operational effectiveness.
  • Collaborated with customers, attorneys, and bankruptcy courts for prompt resolution of inquiries.
  • Analyzed information on bankrupt student loan accounts making sure they were in accordance with the Federal Bankruptcy laws.
  • Accurately maintained regulatory documentation.
  • Perform administrative tasks such as preparing and filing documents, managing bankruptcy correspondence.

Materials Handler Loader/Unloader

United Parcel Services
08.2002 - 05.2004
  • Coordinated loading and unloading processes to maximize efficiency in warehouse operations.
  • Operated material handling equipment to ensure timely and accurate delivery of packages.
  • Consistently adhered to safety guidelines and performed safety procedure checks.
  • Assisted in training new team members on safety protocols and operational procedures.
  • Led initiatives focused on optimizing storage solutions, resulting in better space utilization within the facility.
  • Consistently demonstrated the ability to adjust to difficult working conditions including extreme temperatures, noise, and tight spaces while maintaining high productivity levels.

Education

Some College (No Degree) - Psychology, Criminal Justice

Shippensburg University
Shippensburg, PA

High School Diploma -

Bishop McDevitt High School
Harrisburg, PA
05.2001

Skills

  • In-depth industry knowledge
  • Effective planning and organization
  • Complex issue resolution
  • Claims handling
  • Team collaborator
  • Strong oral and written communication skills
  • Systems knowledge – Computer experience (Windows, Word, Excel, Power point, WMS, GWS) Experience in preparing and analyzing reporting data for management
  • Technical Certifications -Hazardous Materials Certified, Certification on Crown PE 3000 (Walkie Rider), Crown SP 3000 (Stock Picker), Crown RC 3000 (Stand-Up Lift), and Crown TSP 6500 (Swing Reach)

Accomplishments

  • Supervised team of 20 staff members while working at UPS Healthcare.
  • Managed Death, Disability, and Bankruptcy Team while working at PHEAA.
  • Achieved record numbers by completing QA of documents thoroughly as a team with accuracy and efficiency.

Timeline

Material Examiner and Identifier (Forklift Operator)

DLA
05.2025 - Current

Warehouse Associate III

UPS
12.2021 - 05.2025

Warehouse Associate II

UPS
12.2020 - 12.2021

Team Member

Sheetz #461
05.2019 - 11.2020

PA Department of Revenue Tact Agent

Commonwealth of Pennsylvania
12.2014 - 11.2020

Customer Service Representative

Comcast
07.2014 - 12.2014

Insurance Agent

Allstate
02.2014 - 06.2014

Insurance Agent

New York Life
08.2012 - 01.2014

Customer Service Representative III

PHEAA/AES
06.2004 - 08.2012

Materials Handler Loader/Unloader

United Parcel Services
08.2002 - 05.2004

Some College (No Degree) - Psychology, Criminal Justice

Shippensburg University

High School Diploma -

Bishop McDevitt High School

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