Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Drake

San Antonio,TX

Summary

Dedicated team player with proven customer service skills. Experience in training staff and resolving complaints effectively, ensuring high satisfaction and loyalty rates.

Overview

2
2
years of professional experience

Work History

Team Captain

Smoothie King
04.2026 - Current
  • Led team to consistently meet customer service standards and enhance guest experiences.
  • Trained new staff on smoothie preparation techniques and operational procedures.
  • Coordinated daily shift activities to ensure efficient workflow and productivity.
  • Monitored inventory levels, reducing waste through effective stock management practices.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty rates.

Crew Member

McDonald's
12.2024 - 02.2026
  • Provided exceptional customer service by efficiently handling orders and addressing inquiries.
  • Collaborated with team members to maintain cleanliness and organization in dining area and kitchen.
  • Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
  • Assisted with training new crew members on operational procedures and customer service techniques.

Education

High School Diploma -

Sonia Sotomayor
San Antonio, TX
04.2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Timeline

Team Captain

Smoothie King
04.2026 - Current

Crew Member

McDonald's
12.2024 - 02.2026

High School Diploma -

Sonia Sotomayor