Bryan Ducharme
South Portland
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Service Technician
Horizon Fence
10.2024 - 05.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new fence material and explained operation and routine maintenance protocols to customers.
- Inspected fences to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Sold, Ordered, and installed all fences within my department.
Fence Installer
207 Fence
06.2021 - 09.2024
- Accurately used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Dug holes and trenches to position fences correctly.
- Provided exceptional customer service and the highest quality of care.
Customer Service Representative
Prudential Financial
01.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in exceptional positive customer feedback.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bedford High School
Bedford, NHCommunications
University of New Hampshire
NHSkills
- Installation and repair
- Attention to detail
- Documentation and reporting
- Professional and courteous
- Scheduling and coordination
- Customer service
- Punctual and reliable
- Work with minimal supervision
- Troubleshooting skills
- Problem and issue resolution
- Project management
- Client relationship management
Timeline
Service Technician
Horizon Fence
10.2024 - 05.2025
Fence Installer
207 Fence
06.2021 - 09.2024
Customer Service Representative
Prudential Financial
01.2019 - 02.2020
Bedford High School
Communications
University of New Hampshire
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