BRYAN EDMISTEN
Hard Rock Hotel & Casino
Johnson City
26
years of professional experience
Reliable Retail Worker with expertise in cash handling and customer service. Delivers efficient transactions while fostering teamwork and collaboration. Resolves issues promptly and maintains confidentiality, enhancing the overall customer experience in fast-paced environments.
Work History
Cage Cashier
4 Years 1 Month- Processed cash transactions efficiently in high-volume gaming environments.
- Maintained accurate records of all financial transactions and payouts.
- Ensured compliance with gaming regulations and internal policies consistently.
- Trained new staff on operational procedures and customer service standards.
- Assisted in resolving customer inquiries while maintaining exceptional service quality.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Deputy Court Clerk
15 Years 10 Months- Processed and filed court documents, ensuring accuracy and compliance with legal standards.
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
- Composed and prepared materials including correspondence, reports and legal documents.
- Interacted with customers and resolved customer complaints in friendly, service-oriented manner.
- Reconciled work by verifying entries and comparing system reports to balances.
- Helped attorneys and litigants navigate legal procedures by providing guidance and support.
Branch Manager
3 Years 2 Months- Oversaw growth of loans, deposits, and fee income, contributing to branch's financial success.
- Guided consumers through loan process, ensuring clear communication and support.
- Coached and mentored employees for career advancement.
- Adjusted daily work and scheduling to meet service demands of branch.
- Performed financial counseling regarding members' financial situations.
- Performed financial counseling regarding member's financial situations.
- Guided employees in professional development through coaching sessions.
- Participated in error resolution with customers and staff.
Keyholder
1 Year- Handled customer payments and balanced cash register at end of shift.
- Maintained an inviting and presentable store environment to enhance customer experience.
- Ensured store looked presentable and inviting to customers.
- Made clean, neat and friendly impression on customers.
- Created a welcoming environment for customers through attention to cleanliness and organization.
- Stocked shelves and recovered merchandise in store.
- Updated signage and coordinated department merchandising practices.
- Tendered customer transactions in a quick and efficient manner.
Automotive Sales Consultant
1 Year 8 Months- Demonstrated specialized knowledge of product solutions, market trends, and competitive landscape to inform customer decisions.
- Assisted customer at every touch point in professional manner.
- Engaged with customers at every interaction to ensure satisfaction.
- Adapted work schedule to meet fluctuating business demands.
- Communicated and followed up with clients and referrals via phone and email to enhance connection and support.
- Worked flexible work schedule to accommodate business needs.
Education
- Business, Mass Communications, Interdisciplinary Studies
92 earned hours
Skills
Financial Transactions
Attention to detail
Cash Register
Data management
Currency Management
Transaction Recording
Policy management
Legal Documents
Attention to detail
Effective communication
Cash management
Data entry accuracy
Timeline
Cage Cashier
Hard Rock Hotel & Casino
06.2022 - CurrentRead More
Deputy Court Clerk
Washington County Chancery Court
12.2005 - 10.2021Read More
Branch Manager
Advance America
10.2002 - 12.2005Read More
Keyholder
Turtles Music
10.2001 - 10.2002Read More
Automotive Sales Consultant
Tennessee Motor Company
02.2000 - 10.2001Read More
East Tennessee State University
from Business, Mass Communications, Interdisciplinary Studies
Read More