Bryan Ericson
Minneapolis,MN
Summary
Dynamic professional with a proven track record at Panera Bread, enhancing team performance and customer satisfaction through expert coaching and a customer-focused approach. Skilled in security procedures and proficient with computers and card access systems., I excel in providing great customer service, and performing well under pressure.
Overview
22
22
years of professional experience
Work History
Team Lead
Panera Bread
Plymouth, MN
10.2017 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Noodle Ambassador
Noodles & Company
Hales Corners, WI
04.2017 - 09.2017
- Organized promotional events for the restaurant, resulting in increased brand visibility and customer engagement.
- Handled customer complaints professionally, implementing solutions that led to improvements in overall satisfaction rates.
- Enhanced customer satisfaction by providing personalized recommendations and guidance on noodle dishes.
- Maintained cleanliness standards throughout the establishment, upholding a sanitary environment conducive to food handling and consumption.
Substitute Librarian
Racine Public Library
Racine, WI
01.2016 - 04.2017
- Enhanced library user experience by providing efficient and tailored research assistance.
- Delivered exceptional customer service by addressing patron inquiries promptly and effectively.
- Maintained an organized and welcoming environment, promoting continued patronage of the library.
Desk Clerk
Racine Public Library
Racine, WI
05.2015 - 04.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Security Officer/Card Access Admin
Securitas Security Services USA
Milwaukee, WI
03.2002 - 05.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Education
Masters Degree - Library And Information Science
UW-Milwaukee
Milwaukee, WI12.2015
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Attention to Detail
- Working Knowledge of Security Procedures
- Proficient with Computers
- Long running experience with Card Access System
Timeline
Team Lead
Panera Bread
10.2017 - Current
Noodle Ambassador
Noodles & Company
04.2017 - 09.2017
Substitute Librarian
Racine Public Library
01.2016 - 04.2017
Desk Clerk
Racine Public Library
05.2015 - 04.2017
Security Officer/Card Access Admin
Securitas Security Services USA
03.2002 - 05.2014
Masters Degree - Library And Information Science
UW-Milwaukee