Bryan Gallant
Hyde Park,VT
Summary
Results-driven Assistant Branch Manager with a proven track record in customer service, team leadership, and operational efficiency. Achieved significant improvements in sales strategies and process enhancements, contributing to overall branch success.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Fleetpride
Williston, Vt
11.2018 - 08.2026
- Managed daily branch operations and optimized team performance to drive overall productivity.
- Trained and mentored staff on effective customer service and sales techniques.
- Developed and implemented process improvements that streamlined operations and enhanced efficiency.
- Developed and implemented process improvements for operational efficiency.
- Coordinated inventory management and supply chain logistics for timely deliveries.
- Managed inventory processes to streamline stock levels and availability. and supply chain logistics to ensure timely deliveries.
- Oversaw compliance with safety regulations and company policies.
- Engaged with customers to resolve inquiries, improving satisfaction and fostering loyalty.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Analyzed branch performance metrics to identify areas for improvement.
- Collaborated with management to strategize sales initiatives and promotions.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Supervised branch team, providing management with performance assessment suggestions.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Developed strategy to achieve target sales goals.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Maximized sales potential by training new members in improved sales strategies.
- Networked within communities to identify and capitalize on business opportunities.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed customer needs to provide tailored service and support. of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Technical Lead
casesella
Williston, Vermont
06.2015 - 11.2018
- Trained new staff on operational procedures and equipment usage, enhancing team competency.
- Monitored recycling processes, identifying and suggesting efficiency improvements.
- Collaborated with team members to achieve daily processing goals.
- Ensured safety protocols were followed during all recycling operations.
- Maintained equipment by performing routine inspections and minor repairs.
- Operated recycling machinery for material processing and separation.
- Documented material types and quantities processed for reporting purposes.
Skills
- Sales management
- Customer service
- Sales strategies
- Client management
- Customer retention
- Upselling and cross selling
- Operations management
- Team leadership
- Team supervision
- Team development
- Performance analysis
- Process improvement
- Operational efficiency
- Inventory management
- Transaction oversight
- Compliance management
- Compliance monitoring
- Risk assessment
- Financial forecasting
- Employee scheduling
- Effective communication
- Problem solving
- Branch service quality
- Local business development
- Approachable
- Strong interpersonal skills
- Dependable
- People-oriented
- Staff training
- Client development
Timeline
Assistant Branch Manager
Fleetpride
11.2018 - 08.2026
Technical Lead
casesella
06.2015 - 11.2018