Bryan Garcia

Proficient in Tesla’s internal tools, including deep expertise in the CMR platform for case creation and customer management. Regularly assist customers facing financial hardship by creating tailored support cases and navigating incentive programs. Stay up-to-date on Tesla’s latest promotions, news articles, and internal updates to ensure accurate, timely guidance.

Skilled in cold calling, pipeline management, and team collaboration to identify qualified buyers and match them with the right solutions. I don’t just sell the product—I sell the experience, backed by knowledge, empathy, and a commitment to Tesla’s mission.

Helped elevate store performance from top 500 to top 3 nationwide through strategic sales and customer engagement while leading a team of 6.

Worked along side management to help the entire store with PC sales and worked alongside microsoft corporate to showcase my proficiency sending weekly emails about how the business is running.

• Advised customers about new products and assisted customers in determining the best products for their needs.
• Promoted current CoPilot+ PC marketing campaigns and promotions.
• Excelled in selling services concerning Microsoft 365, CoPilot AI, Best Buy Total Tech, and Best Buy credit cards.
• Explained to the customers about CoPilot+ PC and demo in store for customer awareness on product

• Explained diagnostic findings to customers and outlined repair or service options.
• Evaluated systems according to predetermined checklist and noted issues.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

• Skilled at diagnosing and fixing issues within customer devices
• Installed and configured operating systems such as Mac OS, Windows 7,8,10 & 11 and Linux Ubuntu, Fedora, and mint.
• Leading expert as a Apple Service Advisor
• Trained multiple employees on the latest technology and repair processes for in store apple services
• Demonstrated leadership by acting as a point of contact for customers and resolving issues independently
• Completed Apple’s ATLAS training program, staying up-to-date with the latest product knowledge and service techniques for iPhones and Mac's