Bryan Garcia
San Fernando,CA
Summary
Achieved exceptional results at Best Buy, Geek Squad, by leveraging technical proficiency and problem-solving skills. Excelled in customer trust through expert advice on products like Microsoft 365 and CoPilot AI. Demonstrated leadership and technical acumen as an Apple Service Advisor, enhancing team capabilities and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Consultation Agent
Best Buy, Geek Squad
09.2021 - Current
- Skilled at diagnosing and fixing issues within customer devices
- Installed and configured operating systems such as Mac OS, Windows 7,8,10 & 11 and Linux Ubuntu, Fedora, and mint.
- Leading expert as a Apple Service Advisor
- Trained multiple employees on the latest technology and repair processes for in store apple services
- Demonstrated leadership by acting as a point of contact for customers and resolving issues independently
- Completed Apple’s ATLAS training program, staying up-to-date with the latest product knowledge and service techniques for iPhones and Mac's
AI Agent Pro
Best Buy, Geek Squad
05.2024 - Current
- Advised customers about new products and assisted customers in determining the best products for their needs.
- Promoted current CoPilot+ PC marketing campaigns and promotions.
- Excelled in selling services concerning Microsoft 365, CoPilot AI, Best Buy Total Tech, and Best Buy credit cards.
- Explained to the customers about CoPilot+ PC and demo in store for customer awareness on product
Education
Bachelor's Degree - Computer Science And Programming
Glendale Community College
Glendale, CA 12.2027
AA - Private Pilot
Glendale Community College
Glendale, CA12.2025
Skills
ATLAS Trained
Bilingual in Spanish
Problem Solving
Technical Proficiency
Policy Knowledge
Customer Trust
Managerial skills
Troubleshooting
Team Player
Professional
Micro Soldering
Experienced micro soldering enthusiast with over 7 years of hands-on practice. My journey began with a broken 2009 MacBook 13-inch, which I repaired after researching techniques on YouTube. Since then, I’ve continued to hone my skills and find joy in fixing devices. Micro soldering is not just a hobby; it’s my favorite way to bring gadgets back to life.
Languages
Spanish
Native or Bilingual
Timeline
AI Agent Pro
Best Buy, Geek Squad
05.2024 - Current
Consultation Agent
Best Buy, Geek Squad
09.2021 - Current
Bachelor's Degree - Computer Science And Programming
Glendale Community College
AA - Private Pilot
Glendale Community College
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