Summary
Work History
Education
Skills
Websites
Overview
Training
Certification
Languages
Interests
Work Availability
Quote
Accomplishments
Timeline
42

Bryan Garcia Rodriguez

Plano

Summary

Highly motivated IT professional with 7 years of customer service expertise and a solid foundation in networking principles, aiming to specialize in network security. Equipped with the skills and knowledge aligned with the CompTIA Network+ certification, including network configuration, troubleshooting, and security best practices. Proven ability to deliver exceptional technical support, resolve complex issues, and implement efficient solutions in dynamic environments. Passionate about safeguarding digital infrastructures and leveraging my customer-focused background to excel in network security roles. Eager to contribute my technical aptitude, problem-solving skills, and dedication to protecting organizational assets in a challenging and rewarding security-focused position.

Work History

Desktop Support Technician

1000Bulbs.com
07.2023 - Current
  • Configured, deployed, and maintained computers, printers, and MacBook for corporate offices, warehouses, and executives.
  • Diagnosed and resolved hardware, software, and network issues to minimize downtime and ensure operational efficiency.
  • Implemented new work procedures to improve productivity and streamline IT operations.
  • Standardized onboarding processes to reduce setup times and ensure consistency for new hires.
  • Provided a seamless experience for both technical and non-technical users.

Customer Support level 2 - Bilingual Spanish

State Farm Mutual Automobile Insurance Company
06.2022 - 07.2023


  • Handled 30–50 daily customer calls for home and auto insurance, focusing on verification, authentication, and security.
  • Resolved customer needs on first contact with personalized service and processed policy changes per company and federal guidelines.
  • Escalated complex issues when necessary to ensure timely resolutions.
  • Demonstrated strong communication, multitasking, and teamwork skills in a fast-paced environment.
  • Utilized advanced Spanish language proficiency to support a diverse customer base.

Owner/Operator

Barboza Lawns-Plano
02.2021 - 04.2024
  • Consulted with customers to assess needs and propose optimal solutions.
  • Generate Leads to estimates, appointment booking, and payments
  • Accounting / budget
  • Crew Leader and Project Management
  • Client focused
  • Equipment maintenance


Warehouse Leader

Network of Community Ministries
09.2021 - 03.2022
  • This job involves leading and assisting with operations in a food pantry and warehouse
  • Responsibilities include managing food and donation intake, overseeing and training volunteers, leading weekend operations, and operating a forklift
  • The role requires strong leadership skills to effectively coordinate and guide volunteer teams

Education

Associate of Science - General science

Collin College
Plano, TX
06.2020

Skills

  • Active Directory Configuration
  • DNS
  • Microsoft Office
  • Hardware
  • Microsoft Outlook
  • TCP/IP
  • 365 Admin
  • Exchange
  • VoIP - Avaya
  • Troubleshooting & diagnostics
  • Application support

Overview

4
4
years of professional experience
1
1
Certification

Training

  • Macroeconomics and Microeconomics
  • Calculus 1 & 2
  • Property and Casualty License
  • Driver's License
  • Introduction to Computer Networks
  • Cisco CCNA 200-301.1 Complete Guide

Certification

CompTIA Network +

Languages

Spanish
Native or Bilingual

Interests

  • I participate in a variety of outdoor recreational activities
  • Orienteering
  • Adventure Travel
  • Film Buff

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

WHO'S GONNA CARRY THE BOATS
David Goggins

Accomplishments

-Warehouse 28 packing stations deployment NetSuite Upgrade

-New standardized onboarding process.

Timeline

Desktop Support Technician

1000Bulbs.com
07.2023 - Current

Customer Support level 2 - Bilingual Spanish

State Farm Mutual Automobile Insurance Company
06.2022 - 07.2023

Warehouse Leader

Network of Community Ministries
09.2021 - 03.2022

Owner/Operator

Barboza Lawns-Plano
02.2021 - 04.2024

Associate of Science - General science

Collin College

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Bryan Garcia Rodriguez