Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryan Goncalves

New Milford,CT

Summary

Motivated and customer-focused professional with strong communication, problem-solving, and interpersonal skills developed through extensive customer service experience. Adept at building positive relationships, handling sensitive situations with professionalism, and managing multiple priorities in fast-paced environments. Eager to apply these transferable skills in a law internship while gaining hands-on legal experience. Committed to learning quickly, maintaining confidentiality, and contributing with a strong work ethic, attention to detail, and dedication to delivering exceptional support.

Overview

3
3
Languages
3
3
years of professional experience

Work History

Customer Service

Home Depot
Danbury, CT
02.2025 - Current
  • Delivered exceptional customer service on each call, ensuring satisfaction and support.
  • Resolved issues promptly, promoting high customer satisfaction through knowledgeable service.
  • Provided bilingual support to enhance overall customer service experience.
  • Offered excellent face-to-face and phone support to enhance customer engagement.
  • Strengthened client relationships through personalized support, fostering customer loyalty.
  • Greeted members and customers warmly, creating a positive and inviting atmosphere.
  • Processed orders efficiently, ensuring prompt service and high quality standards.

Package Handler

FedEx
Middletown , CT
08.2024 - 02.2025
  • Scanned packages for tracking and sorting accuracy.
  • Organized packages on the conveyor belt for smooth processing.
  • Loaded packages onto delivery trucks efficiently. and unloaded packages from delivery trucks efficiently.
  • Collaborated with team to consistently meet shipping deadlines and optimize workflow.
  • Maintained a clean and safe work environment daily.
  • Trained new package handlers on procedures to enhance team competency and maintain operational standards.

Cashier/salesfloor

Northville Market
New Milford, CT
06.2023 - 08.2024
  • Operated cash register, processing diverse payment methods to enhance customer convenience.
  • Assisted customers with inquiries, providing tailored product recommendations to improve satisfaction.
  • Collaborated with team to promptly restock merchandise, ensuring optimal product availability for customers.
  • Trained new cashiers on operational protocols and customer service standards.
  • Welcomed customers at the entrance, creating a friendly atmosphere. and answered questions about store products and services.

Education

Bachelor of Science - Criminal Justice

Western Connecticut State University
Danbury, CT
05-2028

High School Diploma -

New Milford High School
Danbury, CT
06-2024

Skills

  • Customer service
  • Bilingual support
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Conflict resolution

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service

Home Depot
02.2025 - Current

Package Handler

FedEx
08.2024 - 02.2025

Cashier/salesfloor

Northville Market
06.2023 - 08.2024

Bachelor of Science - Criminal Justice

Western Connecticut State University

High School Diploma -

New Milford High School
Bryan Goncalves