Bryan Gutierrez
Miami Gardens,FL
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Hialeah Hospital
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Representative
Palmetto General Hospital
07.2023 - 08.2023
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
Sales Representative
GrooGlobal
05.2023 - 07.2023
- Managed customer accounts to secure satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Sales Representative
AutoZone
01.2023 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Dunkin' Donuts
04.2021 - 01.2023
- Provided feedback from customers to product development team, influencing future product enhancements.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL01-2026
Registered Behavior Technician Certification - RBT
L&M Behavior Therapy LLC
Miami, FL10-2024
High School Diploma -
Mater Lakes Academy
Miami, FL06-2022
Skills
- Patient check-in
- Healthcare system navigation
- EMR
- Registration management
- Customer service
- HIPAA compliance
- Patient registration
- Medical terminology
- Patient education
- Spanish fluency
- Parent communication
- Special needs support
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Hialeah Hospital
08.2023 - Current
Patient Representative
Palmetto General Hospital
07.2023 - 08.2023
Sales Representative
GrooGlobal
05.2023 - 07.2023
Sales Representative
AutoZone
01.2023 - 05.2023
Sales Representative
Dunkin' Donuts
04.2021 - 01.2023
Associate of Arts - Business Administration
Miami Dade College
Registered Behavior Technician Certification - RBT
L&M Behavior Therapy LLC
High School Diploma -
Mater Lakes Academy
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