Bryan Gutierrez
Fresno,California
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's
Fresno, California
03.2025 - 08.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Janitor
GB3 Gym
Fresno, California
08.2021 - 03.2023
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Sweep, mop and vacuum floors of all areas.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
Cashier
Taco Bell
Fresno, CA
03.2021 - 07.2021
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Bachelor of Science - Business Administration
California State University, Fresno
Fresno, CA06-2027
Associate of Arts - Communications
Fresno City College
Fresno, CA05-2025
High School Diploma -
Clovis West High School
Fresno, CA05-2023
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Active listening
- Receiving support
- Adaptability and flexibility
- Critical thinking
- Problem-solving
- Prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Lowe's
03.2025 - 08.2025
Janitor
GB3 Gym
08.2021 - 03.2023
Cashier
Taco Bell
03.2021 - 07.2021
Bachelor of Science - Business Administration
California State University, Fresno
Associate of Arts - Communications
Fresno City College
High School Diploma -
Clovis West High School