Jalisa Washington
Garland,TX
Summary
I am a reliable entrepreneur seeking full-time employment in a highly energetic environment to gain experience and insight into business to grow my skill set for future years to come. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life New Business & Life Financial/App Processing
State Farm
Richardson, TX
04.2022 - Current
- Answer product and service questions via high-volume inbound calls
- Suggest information about other products and services
- Open customer accounts by accurately and efficiently recording account information
- Maintain customer records by updating account information
- Accessing different programs to assist agents and policy holders with policy information
- Advising information and including assessing your application, providing you a quote and providing you products and services.
- Following guidelines to train the agent how to complete applications and access forms
- Processing Loan, withdrawal and funds from the policy holder account
- Filing death and disability claims
- Complete development course to improve work ethic and quality
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Positively influence the customer experience through efficient contact handling measured through After Contact Work and Adherence.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
Recognition:
- Received multiple Good Act Awards
- Been awarded 3 Promotions during my employment with State Farm
CUSTOMER SERVICE REPRESENTATIVE
WILLIS WATSON TOWERS
RICHARDSON
09.2018 - 09.2021
CUSTOMER SERVICE
MILLIMAN
GRAPEVINE
10.2017 - 09.2018
FASHION CONSULTANT/TRAINER
A'GACI
MESQUITE
06.2015 - 10.2017
CASHIER/CUSTOMER SERVICE/ADVISOR CUSTODIAN
CHICK-FIL-A
DALLAS
06.2014 - 05.2015
Education
Associates Degree -
Eastfield College
Mesquite, TX 06.2019
High School Diploma -
Lake Highlands High School
06.2016
Skills
- Bartending
- Call Center
- Customer Service Rep
- Customer Support/Care
- Good Oral Communication
- Great People Skills
- Host/Hostess
- Lifeguard
- Proficient in Microsoft Word & PowerPoint
- Quick Learner
- Receptionist
- Retail Sales
Certification
- TABC Certified
- Driver's License
- Lifeguard Training
- First Aid Certification
- CPR Certification
- AED Certification
Timeline
Life New Business & Life Financial/App Processing
State Farm
04.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
WILLIS WATSON TOWERS
09.2018 - 09.2021
CUSTOMER SERVICE
MILLIMAN
10.2017 - 09.2018
FASHION CONSULTANT/TRAINER
A'GACI
06.2015 - 10.2017
CASHIER/CUSTOMER SERVICE/ADVISOR CUSTODIAN
CHICK-FIL-A
06.2014 - 05.2015
Associates Degree -
Eastfield College
High School Diploma -
Lake Highlands High School