Morgan Linkous
Hazel Park
Summary
Energetic and personable Bartender/Server with 2+ years of experience in fine dining and high-volume restaurant environments. Skilled in upselling, cocktail creation, and delivering seamless, memorable guest experiences that drive repeat business. Proven track record of exceeding sales goals, training staff on POS systems, and managing peak service hours with efficiency and professionalism. Known for creating loyal guest relationships and consistently ranking as a top performer in both sales and service quality.
Overview
6
6
years of professional experience
Work History
LIFE INSURANCE BROKER
Family First Life
Detroit
01.2023 - Current
- Assess client needs for tailored insurance solutions, ensuring optimal coverage.
- Kept detailed records in CRM, enhancing client interaction and policy management.
- Present insurance options clearly, emphasizing benefits and cost-effectiveness.
- Collaborate with 45+ carriers, driving top sales of diverse insurance products including IULs, mortgage protection and final expense insurance.
- Lead comprehensive insurance consultations, expertly matching diverse client needs with appropriate coverage options across multiple carriers.
- Foster strong client relationships through attentive claim support and proactive policy management, ensuring seamless service delivery.
- Participated in national training, enhancing sales skills for insurance and securities.
- Utilized strong sales abilities to effectively market insurance and IUL products.
- Led recruitment initiatives resulting in 40 new agents, achieved district leadership in 4 weeks, and executed comprehensive financial product sales strategies.
- Attended conferences, seminars, and workshops to stay abreast of changes in the industry.
SERVER/BARTENDER
The Common Grill
Chelsea
08.2021 - 11.2022
- Exceeded sales targets consistently by over 20% above the restaurant goal.
- Delivered fine dining service with expert knowledge of wine, cider, beer, and specialty cocktails, driving upselling and guest satisfaction.
- Designed and introduced new cocktail recipes that increased beverage sales and enhanced the dining experience.
- Trained staff on the Toast POS system, improving order accuracy, efficiency, and team confidence during the system transition.
- Cultivated strong guest loyalty by creating memorable experiences and fostering repeat business.
- Provided excellent customer service in a fast-paced dining environment.
- Resolved customer complaints promptly while maintaining a positive atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted with special events and high-volume services, maintaining seamless operations under pressure.
SERVER/BARTENDER
Jim Brady's Ann Arbor
Ann Arbor
08.2019 - 08.2022
- Delivered attentive and personalized service in a fast-paced, high-volume environment, ensuring a seamless guest experience.
- Consistently exceeded sales goals by upselling food, wine, beer, and specialty cocktails.
- Built strong guest relationships that resulted in repeat customers regularly requesting my section.
- Trained new staff on service standards, customer engagement, and bar operations, boosting team performance.
- Assisted in cocktail development and menu recommendations, contributing to increased beverage sales.
- Managed peak bar operations with efficiency, balancing multiple orders while maintaining quality and speed of service.
- Partnered with management and marketing to enhance guest engagement and social media presence.
Education
ASSOCIATE - GENERAL SCIENCE
Jackson College
Jackson, MIMANAGEMENT COMMUNICATION COURSE -
Hubbard
Skills
- Sales
- Customer Service
- Marketing
- CRM
- Inventory Management
- Communication
- Leadership
- Team Management
- Client Relations
- Conflict Resolution
- Bartending
- Serving
- Mixology
- Toast POS
- Dependable
- Cash Handling
- Upselling techniques
- Effective communication
- Attention to detail
- Sales expertise
- Safe food handling
- Positive guest interactions
- High volume dining
- POS operation
- Wine pairings
- Tableside etiquette
Additional Information
Dean's List, Dean's List Fall & Winter semester 2019-present, High Academic Honors, Awarded high academic honors from 2019-present, Writing Fellows, Member of Writing Fellows from 2019-present, Insurance Producer License, 01/01/23, Present
Timeline
LIFE INSURANCE BROKER
Family First Life
01.2023 - Current
SERVER/BARTENDER
The Common Grill
08.2021 - 11.2022
SERVER/BARTENDER
Jim Brady's Ann Arbor
08.2019 - 08.2022
ASSOCIATE - GENERAL SCIENCE
Jackson College
MANAGEMENT COMMUNICATION COURSE -
Hubbard