Eris Johnson
Los Angeles,CA
Summary
Authorized to work in the US for any employer Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
USPS
11.2018 - Current
- Sorted the mail in the appropriate areas codes, then dispatched onto the docks in order for the mail to be sent out to the local post offices.
- Checked parcels were securely sealed to eliminate losses.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
Retail Sales Associate
Catherine's
10.2015 - 10.2018
- Duties consisted of greeting our customers within 30 seconds of them entering our store, utilizing the POS(point of sale)system, keeping our store clean, making sure we put out new clothes on the floor, and reach our goals of opening up new credit cards along with gaining new clients that become part of our Perks membership.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Associate
Target
09.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Built relationships with customers and community to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Selected correct products based on customer needs, product specifications and applicable regulations
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
School Tutor
California Science Center Foundation
10.2010 - 06.2011
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Developed student confidence through positive reinforcement strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
No Degree - Cyber Operations And Warfare
El Camino College
Torrance, CA06.2026
High School Diploma -
New Designs Charter School
Los Angeles, CA05.2013
Skills
- Cellular
- Customer Service
- Sales
- Basic Math
- Retail Sales
- POS
- Writing Skills
- Organizational Skills
- Microsoft Word
- Typing
- E-commerce
- Tutoring
- Merchandising
- Cash handling
- Front desk
- Food handling
- Bartending
- Guest relations
- Customer support
- Shipping & Receiving
- Upselling
- Computer literacy
- Data entry
- Computer skills
- Cleaning
- English
- Guest Services
- Time Management
- Communication skills
- Microsoft Powerpoint
- Google Docs
- Windows
- Awards
- Certified Passport Agent
- October 2021
- I am a certified Passport Agent
- Certifications and Licenses
- Food Handler Certification
- ServSafe
- Assessments
- Customer focus & orientation — Highly Proficient
- January 2021
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- SKILLS
- Responsible
- Honest
- Trustworthy
- Team Player
- Dependable
- Efficient
- Computer Tracking
- Strong Organization Skills
- Workplace Safety
- Calculate Postage
- Handling and Sorting Mail
- Safe Driving
Certification
- Certified Passport Agent, 10/20/2021
Timeline
Mail Processing Clerk
USPS
11.2018 - Current
Sales Associate
Target
09.2017 - 11.2017
Retail Sales Associate
Catherine's
10.2015 - 10.2018
School Tutor
California Science Center Foundation
10.2010 - 06.2011
No Degree - Cyber Operations And Warfare
El Camino College
High School Diploma -
New Designs Charter School
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