Bryan Hazen
Palmetto
Summary
Results-driven Operations Manager with a focus on streamlining processes, enhancing team productivity, and delivering exceptional customer service. Proven track record in inventory management and staff training.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Operations Manager
First Watch Daytime Cafe
03.2022 - Current
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Streamlined daily operations, enhancing team productivity and service efficiency.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Assistant Manager
Metro Diner
03.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Drove initiatives that improved overall customer satisfaction ratings through enhanced service standards.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager
McDonald's
06.2006 - 02.2019
- Supervised daily operations to comply with food safety standards and procedures.
- Managed and motivated employees to be productive and engaged in work.
- Collaborated with corporate management to align local strategies with brand objectives.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Marketing
Johnson & Wales University
Providence, RI05-2010
Skills
- Operations management
- Team leadership
- Staff training
- Problem-solving
- Inventory management
- Customer service
- Food safety practices
- Food preparation
- Food safety compliance
Certification
- Servsafe Manager Certified.
Timeline
Operations Manager
First Watch Daytime Cafe
03.2022 - Current
Assistant Manager
Metro Diner
03.2019 - 02.2022
Manager
McDonald's
06.2006 - 02.2019
Bachelor of Science - Marketing
Johnson & Wales University