Bryan Jacob
Ludlow,Kentucky
Summary
Results-oriented Collections Specialist with Eleven years of expertise, including Three years of management experience leading high-performing teams and developing scalable processes facilitating accurate collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
12
12
years of professional experience
Work History
Collector I
General Revenue Corporation
10.2022 - Current
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Maintains knowledge and compliance with all federal and state laws (FDCPA)
Unit Collections Manager
General Revenue Corporation
10.2020 - 09.2022
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Senior Collections Specialist
General Revenue Corporation
04.2015 - 09.2020
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Demonstrated proper work methods to employees and providing on the job training to employees.
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
Collector I
General Revenue Corporation
03.2012 - 03.2015
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Maintains knowledge and compliance with all federal and state laws (FDCPA)
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Education
Bachelor of Science in Sports Business - Sports Business
Northern Kentucky University
Highland Heights, KY12.2010
Skills
- Detail Oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Outstanding leadership and managerial skills
- Ability to work to strict deadlines
- Staff Development
- Collections Processing
- Time Management
Timeline
Collector I
General Revenue Corporation
10.2022 - Current
Unit Collections Manager
General Revenue Corporation
10.2020 - 09.2022
Senior Collections Specialist
General Revenue Corporation
04.2015 - 09.2020
Collector I
General Revenue Corporation
03.2012 - 03.2015
Bachelor of Science in Sports Business - Sports Business
Northern Kentucky University
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