Gregory Burke

Orlando,FL

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

years of professional experience

Work History

Collector I

Holiday Inn Club Vacations Resort

01.2021 - Current

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Counseled debtors on payment options and arranged installment agreements.
Processed payments and applied to customer balances.
Evaluated, researched and resolved discrepancies.
Achieved performance goals on consistent basis.
Researched accounts and completed due diligence to resolve collection problems.

Customer Service Reservation Agent

Universal Orlando Resorts

01.2015 - 07.2019

Provided customers with information about availability and pricing.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Maintained awareness of types of rooms available in different resort locations.

Taxpayer Service Representative

Internal Revenue Service, IRS

01.1990 - 06.2013

Calculated estimated tax payments for clients.
Utilized tax software to prepare returns and meet deadlines.
Analyzed financial documents to accurately reflect client information on tax returns.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Researched tax implications for various deductions and credits.

Education

High School Diploma -

Chelmsford High School, North Chelmsford, MA

06.1985

Skills

Writing
Critical Thinking
Repayment Plan Structuring

Customer Research
Adaptable and Flexible
Customer Inquiry and Response

Timeline

Collector I - Holiday Inn Club Vacations Resort

01.2021 - Current

Customer Service Reservation Agent - Universal Orlando Resorts

01.2015 - 07.2019

Taxpayer Service Representative - Internal Revenue Service, IRS