Bryan Jennings
Faribault,MN
Summary
Bringing hardworking nature, clean driving record and solid work history in transportation and retail management positions. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Retail Hardware Sales Representative
Various
01.2018 - 01.2019
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Semi Truck Driver
Westside Transportation
01.2012 - 01.2015
National Customer Service/Sales Representative
Water Heater Innovations
01.1996 - 05.2006
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Maintenance Technician
Water Heater Innovations
01.1992 - 01.1996
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
No Degree -
Inver Hills Community College
Inver Grove Heights, MNSkills
Retail hardware management with a Master Retail Hardware Certification
- Self-motivation
- Customer satisfaction measurement
- Microsoft Outlook
- Customer Relations
- Problem Resolution
Timeline
Retail Hardware Sales Representative
Various
01.2018 - 01.2019
Semi Truck Driver
Westside Transportation
01.2012 - 01.2015
National Customer Service/Sales Representative
Water Heater Innovations
01.1996 - 05.2006
Maintenance Technician
Water Heater Innovations
01.1992 - 01.1996
No Degree -
Inver Hills Community College
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