Bryan Keith Sykes
Summary
Disciplined and detail-oriented AV Technician and Live Sound Engineer with hands-on experience supporting high-volume event spaces and customer service environments. Proven ability to troubleshoot and maintain complex AV systems, deliver top-tier service, and ensure seamless execution of live events. Skilled in both technical systems and people-facing roles, with a consistent record of exceeding performance metrics.
Overview
2
2
years of professional experience
Work History
Grocery Associate / Customer Service Desk
Amazon Fresh
05.2023 - Current
- Amazon Fresh online order picker/batcher. Responsible for gathering products to complete online store orders for deliveries and curbside/in-store pickups.
- Utilize handheld devices and proprietary software to validate and capture product data during order fulfillment.
- Ranked in the Top 3 for Weekly Units Per Hour (UPH) for 26 consecutive weeks; held #1 spot for 18 weeks straight
- Supported over 500+ customer return transactions, handling Amazon logistics software and troubleshooting issues on the spot
- Provided timely stock replenishment and display optimization for high-traffic areas, ensuring product visibility and availability
- Flexibly adapted to rotating responsibilities, including front-end customer service and back-of-house logistics
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
Live Sound Engineer / Technician (Freelance)
Earp's Ordinary
12.2023 - 04.2025
- Operated, set up, and broke down AV systems for 70+ live performances including acoustic sets and full-scale band shows
- Collaborated with 100+ artists, providing clear communication and fast-paced troubleshooting for optimal sound quality
- Maintained and diagnosed issues with in-house AV systems, ensuring consistent uptime and performance
- Provided impromptu AV training and assistance to performers unfamiliar with venue equipment
- Zero events delayed or canceled due to AV failure under my supervision
- Improved sound quality ratings based on audience feedback and repeat artist requests
Education
Bachelor's - Music Production and Engineering
Berklee College of Music
Boston, MA12.2021
High School Diploma - undefined
Hayfield Secondary School
Alexandria, VA06.2017
Skills
- Audio/Visual Systems Setup & Troubleshooting
- Preventative Maintenance & Equipment Care
- Technical & Customer Support
- Signal Flow Understanding (Audio/Video/Control)
- Microsoft Office Suite & Google Apps
- Communication & Interpersonal Skills
- Live Event Coordination
- Safety-Conscious Site Operations
- PC Building & Troubleshooting
- Problem Solving & Ability to Adapt
Other Qualifications
- Valid Driver's License | Clean Driving Record
- Ability to lift 50+ lbs and climb ladders for onsite AV tasks
- Flexible availability including weekends and evenings
Certifications And Technical Proficiency
- Microsoft Office Suite (Excel, Outlook, Teams)
- OBS Studio, Zoom Workplace
- Windows & macOS Platforms
- Canva Design Tools
- AV Signal Flow Knowledge (Audio, Video, Control)
- Basic Networking Concepts
- Safe Use of Hand & Power Tools
Timeline
Live Sound Engineer / Technician (Freelance)
Earp's Ordinary
12.2023 - 04.2025
Grocery Associate / Customer Service Desk
Amazon Fresh
05.2023 - Current
High School Diploma - undefined
Hayfield Secondary School
Bachelor's - Music Production and Engineering
Berklee College of Music
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