Bryan Koonce
Kemper Insurance
Huntersville,NC
15
years of professional experience
Supported teams in building strong relationships with internal and external clients in dynamic settings. Assisted in identifying and resolving risks through analytical problem-solving. Contributed to team success by managing diverse projects effectively. Demonstrated quick learning abilities and maintained strong organizational and communication skills.
Work History
Fire & Theft Adjuster
5 Years- Responsible for determining coverage, and negotiation of settlements
- Gathering and evaluating complex coverage information, taking recorded statements, securing police reports.
- Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem
Claims Adjuster
2 Years- Investigates liability and settles first and third-party automobile claims, determining coverage and obtaining recorded statements as needed.
- Negotiates settlements directly with insured and claimant or with their attorney.
Claims Adjuster
6 Years- Served as 1 of 10 adjusters assigned to pilot program to improve customer service scores with current MetLife customers. Served as trainer for new employees.
- Analyzed initial loss report; and determined and routed to appropriate units on first contact. Investigated and determined liability on first and third-party claims in all 50 states.
- Led daily huddles for team and executed on select projects, assisting teammates with presentation to management on how to develop and consistently improve talent within MetLife.
Claims Specialist/Coverage Investigator
2 Years- Investigated coverage claims on behalf Allstate.
- Assimilated data, evaluate facts and negotiated solutions to complex coverage problems
- Collaborated with a variety of specialized industries including legal, medical, and auto body technicians
Education
BS - Business Administration
MA - Organizational Management Human Resources
Adjusters License
Skills
Risk Management
Auto/Casualty Personal Lines
Customer Service
General Liability Claims
Claims Settlements
Policy/Written Contracts
Team Building
Settlement Negotiations
Team Supervision
Relationship Management
New-Hire Trainer
Regulatory Compliance
Education & Training
Computer Skills: Microsoft Office Suite (Word, Note, Excel, PowerPoint, Teams)
Timeline
Fire & Theft Adjuster
Kemper Insurance
01.2021 - 01.2026Read More
Claims Adjuster
Kemper Insurance
01.2019 - 01.2021Read More
Claims Adjuster
MetLife Auto and Home
01.2013 - 01.2019Read More
Claims Specialist/Coverage Investigator
Allstate Insurance
01.2011 - 01.2013Read More
Fayetteville State University
BS from Business Administration
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Ashford University
MA from Organizational Management Human Resources
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Adjusters License
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