Bryan Koonce
Huntersville,NC
Summary
Supported teams in building strong relationships with internal and external clients in dynamic settings. Assisted in identifying and resolving risks through analytical problem-solving. Contributed to team success by managing diverse projects effectively. Demonstrated quick learning abilities and maintained strong organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Fire & Theft Adjuster
Kemper Insurance
01.2021 - 01.2026
- Responsible for determining coverage, and negotiation of settlements
- Gathering and evaluating complex coverage information, taking recorded statements, securing police reports.
- Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem
Claims Adjuster
Kemper Insurance
01.2019 - 01.2021
- Investigates liability and settles first and third-party automobile claims, determining coverage and obtaining recorded statements as needed.
- Negotiates settlements directly with insured and claimant or with their attorney.
Claims Adjuster
MetLife Auto and Home
01.2013 - 01.2019
- Served as 1 of 10 adjusters assigned to pilot program to improve customer service scores with current MetLife customers. Served as trainer for new employees.
- Analyzed initial loss report; and determined and routed to appropriate units on first contact. Investigated and determined liability on first and third-party claims in all 50 states.
- Led daily huddles for team and executed on select projects, assisting teammates with presentation to management on how to develop and consistently improve talent within MetLife.
Claims Specialist/Coverage Investigator
Allstate Insurance
01.2011 - 01.2013
- Investigated coverage claims on behalf Allstate.
- Assimilated data, evaluate facts and negotiated solutions to complex coverage problems
- Collaborated with a variety of specialized industries including legal, medical, and auto body technicians
Education
BS - Business Administration
Fayetteville State University
Fayetteville, NCMA - Organizational Management Human Resources
Ashford University
Adjusters License - undefined
every stateSkills
Risk Management
Auto/Casualty Personal Lines
Customer Service
General Liability Claims
Claims Settlements
Policy/Written Contracts
Team Building
Settlement Negotiations
Team Supervision
Relationship Management
New-Hire Trainer
Regulatory Compliance
Education & Training
Computer Skills: Microsoft Office Suite (Word, Note, Excel, PowerPoint, Teams)
Timeline
Fire & Theft Adjuster
Kemper Insurance
01.2021 - 01.2026
Claims Adjuster
Kemper Insurance
01.2019 - 01.2021
Claims Adjuster
MetLife Auto and Home
01.2013 - 01.2019
Claims Specialist/Coverage Investigator
Allstate Insurance
01.2011 - 01.2013
BS - Business Administration
Fayetteville State University
MA - Organizational Management Human Resources
Ashford University