Bryan Langa
Parma
Summary
Dynamic Shift Manager with proven expertise at Five Guys, excelling in customer service and employee training. Demonstrated strong decision-making skills by effectively resolving escalated issues, enhancing customer satisfaction ratings. Proficient in cash handling and quality control, successfully streamlined closing procedures, significantly reducing end-of-night tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Five Guys
11.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new shift managers to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Streamlined closing procedures, reducing end-of-night tasks by half.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Shift Manager
McDonald's
11.2013 - 01.2020
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Monitored employee food handling, safety and uniform requirements.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Oversaw maintenance and repairs, keeping restaurant in top operational condition.
Education
Associate of Arts - General Studies
Cuyahoga Community College
Cleveland, OH12-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Worker training
- Quality control
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Quality Control Certification - Five Guys
Timeline
Shift Manager
Five Guys
11.2019 - Current
Shift Manager
McDonald's
11.2013 - 01.2020
Associate of Arts - General Studies
Cuyahoga Community College
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