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Bryan Lebron
CSA
The Bronx,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Uber Partner
Uber Eats
New York, NY
03.2022 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Paraprofessional
New York Department Of Education
New York, NY
05.2019 - 03.2022
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Crew Member
Five Guys
New York, NY
04.2017 - 05.2019
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associates Degree - Avionics Maintenance
Vaughn College of Aeronautics And Technology
East Elmhurst, NY 09.2014 - 05.2015
Skills
Effective communication skills
Customer support
Quality assurance
Performance improvement
Technical Support
Inbound phone calls
Answering questions
Software
Premiere pro
Timeline
Uber Partner
Uber Eats
03.2022 - Current
Paraprofessional
New York Department Of Education
05.2019 - 03.2022
Crew Member
Five Guys
04.2017 - 05.2019
Associates Degree - Avionics Maintenance
Vaughn College of Aeronautics And Technology
09.2014 - 05.2015