Summary
Overview
Work History
Education
Skills
Go Getter
Languages
Timeline
Generic

Chad Novelli

Houston,TX

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my exceptional communication and situational awareness skills at Uber and Seibercht Construction to boost satisfaction and efficiency. My knack for negotiation and commitment to cleanliness resulted in positive feedback and improved profit margins, showcasing my ability to adapt and excel in diverse environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Uber Partner

Uber
09.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Responded to passenger concerns and complaints politely and professionally.
  • Remained calm and poised in emergent situations.

Job Foreman/Outside Sales Representative

Seibercht Construction /Cn Construction
02.2018 - 08.2023
  • Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
  • Streamlined communication between team members, leading to a more cohesive work environment and better collaboration among trades.
  • Implemented innovative construction techniques that reduced material waste while maintaining structural integrity.
  • Managed change order processes effectively, ensuring complete documentation and accurate budget adjustments while maintaining client satisfaction throughout project changes or modifications.
  • Developed strong relationships with suppliers, negotiating advantageous pricing structures that positively impacted profit margins without compromising quality or service levels.
  • Oversaw subcontractor relationships, ensuring all parties adhered to contracts and delivered quality workmanship within agreed-upon timelines.
  • Consistently met budgetary requirements through careful financial planning and diligent cost tracking throughout each project''s lifecycle.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Sourced suppliers and purchased necessary materials for work.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed, maintained and utilized diverse client base.

Education

GED -

Acc
Austin, TX
02-2000

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Customer engagement
  • Customer service
  • Communication
  • Customer feedback management
  • Effective communication skills
  • Communication and interpersonal skills
  • Customer relationships
  • Customer-oriented
  • Behavior management

Go Getter

I Am Ready To Hit The Phone And Get Those Sales.

Teachable-

Scalable-

Fast Learner-


Languages

English
Full Professional

Timeline

Uber Partner

Uber
09.2023 - Current

Job Foreman/Outside Sales Representative

Seibercht Construction /Cn Construction
02.2018 - 08.2023

GED -

Acc

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Chad Novelli