Leonardo Sebba
Rogers,MN
Summary
Dynamic and adaptable professional with a proven track record at Uber, excelling in customer satisfaction and punctuality. Demonstrated strong navigation skills and a clean driving record, consistently achieving high ratings. Committed to safety and efficiency, leveraging flexibility to meet diverse passenger needs while maintaining a pristine vehicle environment.
Transportation professional prepared to excel in delivering high-quality service. Adept at navigating city routes and ensuring timely passenger pickups and drop-offs. Team-oriented with focus on collaboration and flexibility to meet changing demands, showcasing strong interpersonal and customer service skills.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber, Lyft
10.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Helped passengers with luggage, collected fares and politely answered questions.
AMAZON FLEX DRIVER
AMAZON FLEX
09.2022 - 01.2024
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
- Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
- Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully avoided time delivery delays by carefully planning best routes.
IT Analyst
HITSS DO BRASIL SERVICOS TECNOLOGICOS
12.2019 - 08.2022
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Increased user satisfaction by providing comprehensive IT support and training.
- Optimized network performance, conducting thorough assessments and adjustments.
Education
Photography
CENTRO UNIVERSITARIO IESB
SGAS, Quadra 613/614 - Asa Sul, Brasília 07-2024
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Clean driving record
- Adaptability and flexibility
- GPS proficiency
- Valid Driver's license
- Proficient in Microsoft office
- Ability to lift 50 pounds
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Uber Partner
Uber, Lyft
10.2023 - Current
AMAZON FLEX DRIVER
AMAZON FLEX
09.2022 - 01.2024
IT Analyst
HITSS DO BRASIL SERVICOS TECNOLOGICOS
12.2019 - 08.2022
Photography
CENTRO UNIVERSITARIO IESB