Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leonardo Sebba

Rogers,MN

Summary

Dynamic and adaptable professional with a proven track record at Uber, excelling in customer satisfaction and punctuality. Demonstrated strong navigation skills and a clean driving record, consistently achieving high ratings. Committed to safety and efficiency, leveraging flexibility to meet diverse passenger needs while maintaining a pristine vehicle environment.

Transportation professional prepared to excel in delivering high-quality service. Adept at navigating city routes and ensuring timely passenger pickups and drop-offs. Team-oriented with focus on collaboration and flexibility to meet changing demands, showcasing strong interpersonal and customer service skills.

Overview

6
6
years of professional experience

Work History

Uber Partner

Uber, Lyft
10.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Helped passengers with luggage, collected fares and politely answered questions.

AMAZON FLEX DRIVER

AMAZON FLEX
09.2022 - 01.2024
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
  • Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
  • Navigated various weather conditions safely, maintaining consistent on-time delivery rates regardless of external challenges.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully avoided time delivery delays by carefully planning best routes.

IT Analyst

HITSS DO BRASIL SERVICOS TECNOLOGICOS
12.2019 - 08.2022
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Increased user satisfaction by providing comprehensive IT support and training.
  • Optimized network performance, conducting thorough assessments and adjustments.

Education

Photography

CENTRO UNIVERSITARIO IESB
SGAS, Quadra 613/614 - Asa Sul, Brasília
07-2024

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Driving safety
  • Strong navigation
  • Clean driving record
  • Adaptability and flexibility
  • GPS proficiency
  • Valid Driver's license
  • Proficient in Microsoft office
  • Ability to lift 50 pounds

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Uber Partner

Uber, Lyft
10.2023 - Current

AMAZON FLEX DRIVER

AMAZON FLEX
09.2022 - 01.2024

IT Analyst

HITSS DO BRASIL SERVICOS TECNOLOGICOS
12.2019 - 08.2022

Photography

CENTRO UNIVERSITARIO IESB
Leonardo Sebba