Bryan Lesley
Luling,TX
Summary
Results-Oriented Professional skilled in customer service excellence and team leadership. Demonstrates ability to train and mentor associates, manage conflict resolution, and optimize sales performance, contributing to overall operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Sales
Club Humidor
San Antonio, Texas
09.2022 - Current
- Trained and mentored new sales associates on customer service techniques.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Resolved escalated customer issues quickly and efficiently.
- Monitored sales performance against targets and identified areas of improvement.
- Conducted regular meetings with the sales team to review goals and objectives.
- Developed relationships with key customers to foster loyalty and ensure satisfaction with products and services.
- Coordinated promotional events to increase brand visibility and drive customer engagement.
- Collaborated with team members to optimize store layout for better sales flow.
- Managed inventory levels to maintain product availability and enhance customer satisfaction.
Transportation Associate
Amazon
San Marcos, Texas
01.2022 - 06.2022
- Implemented best practices for yard organization, improving space utilization and accessibility.
- Facilitated communication between departments to streamline operations and resolve conflicts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Delivery Driver Trainer
Amazon
Buda, Texas
06.2021 - 12.2021
- Coordinated hands-on training sessions in various delivery scenarios and environments.
- Trained new delivery drivers on safety protocols and operational procedures.
- Evaluated driver performance and provided targeted feedback to enhance driving skills.
- Coached drivers on effective communication strategies for customer interactions.
- Maintained accurate records of all trainee progress, including completion certificates.
- Served as a mentor for new employees, providing advice and support throughout their onboarding process.
- Collaborated with management to develop strategies that enhanced overall efficiency of delivery operations.
- Prepared and filed company forms and regulatory documents to ensure compliance.
Education
Associate of Arts - Visual And Performing Arts
San Antonio College
San Antonio, TX05-2014
Some College (No Degree) - Visual And Performing Arts
Texas State University
San Marcos, TXSkills
- Inventory management
- Client relations
- Employee training
- Performance evaluation
- Team leadership
- Coordination
- Effective communication
- Dispute mediation
- Conflict resolution
- Decision-making
- Time management skills
- Multitasking
- Customer assistance
- Independent judgment
- Courteous and polite demeanor
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Customer Service - Researched, Calm, and Rapidly Resolves client conflicts to prevent loss of key accounts.
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
- Consistently Achieves personal sales goals, and Leads team to meet their own.
Timeline
Assistant Manager of Sales
Club Humidor
09.2022 - Current
Transportation Associate
Amazon
01.2022 - 06.2022
Delivery Driver Trainer
Amazon
06.2021 - 12.2021
Associate of Arts - Visual And Performing Arts
San Antonio College
Some College (No Degree) - Visual And Performing Arts
Texas State University