Pamela Fernandez
Galloway
Summary
Assistant Manager with proven background in retail and corporate sales environments. Skilled at developing strategic sales plans, leading teams to reach revenue goals, and cultivating long-lasting customer relationships. Strong communicator with knack for negotiation and problem-solving. Previous work has resulted in significant growth in sales figures and improved team performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Sales
WHSmith North America
Atlantic City
06.2022 - Current
- Staff scheduling , hire , firing and training processes on multiple stores
- Assisted in developing sales strategies for diverse product lines.
- Supported team training sessions to enhance product knowledge and customer engagement.
- Coordinated inventory management to ensure optimal stock levels across location
- Manage visual standards / Visual Coordinator
- Coordinate floor moves
- Manager on Duty , closing and Opening for entire location
- Full knowledge of POS, Store Force, ADP, Aptos WEBIM PowerDMS and all systems
- Stock and facilities related activities
- Assist the General manager with all critical initiatives and work to ensure financial goal
- Created weekly, monthly, and quarterly reports for upper management.
- Monitored sales performance against targets and identified areas of improvement.
- Led daily sales meetings to align team goals and share best practices.
Assistant Manager
Marshall Retail Group
Atlantic City
03.2018 - 06.2022
- Assisted in managing daily store operations and customer service excellence.
- Coordinated team schedules and ensured adequate staffing levels for peak times.
- Implemented training programs for new staff on sales techniques and product knowledge.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed visual merchandising displays to enhance product visibility and appeal.
Store Supervisor
Marshall Retail group
Atlantic City
06.2016 - 03.2018
- Supervised daily store operations to ensure smooth functioning.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and conducted regular stock audits.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Received store deliveries and transported items to correct facility locations.
- Maintained records of items shipped, received, or transferred to another location.
- Handled customer transactions and balanced cash drawers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Resolved customer complaints regarding storage and delivery of goods.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Business Administration And Marketing
Day Star School
Juticalpa , HNSkills
- Sales strategy
- Inventory management
- Visual merchandising
- Staff training
- Computer skills and Trained on POS ,WebIM StoreForce, Aptos ect
- Ability of multitask and problem solve
- Multi task and problem solve
Timeline
Assistant Manager of Sales
WHSmith North America
06.2022 - Current
Assistant Manager
Marshall Retail Group
03.2018 - 06.2022
Store Supervisor
Marshall Retail group
06.2016 - 03.2018
Some College (No Degree) - Business Administration And Marketing
Day Star School