Bryan Lima
Edmond,WA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player who delivers great customer service.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
Denali AI
03.2022 - Current
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Monitor and maintain computer systems and networks
Junior Debug Analyst
Nintendo Of America
08.2021 - 02.2022
- Developed and implemented new debugging procedures, resulting in a 30% increase in efficiency
- Collaborated with software engineering and development teams to ensure proper debugging
- Created detailed reports of debugging activities and their results
- Developed and maintained automated scripts to facilitate debugging
Quality Assurance
Keywords Studio
05.2021 - 08.2021
- Conducted internal audits to ensure compliance with established policies and procedures
- Investigated customer complaints and initiated corrective action plans
- Developed and maintained a system to track and report performance metrics
- Analyzed data to identify trends and recommend improvements to ensure quality standards are met
Education
Bachelor of Science - Game Design Engineering
University of Silicon Valley
San Jose, CA05.2020
Skills
- Documentation Writing
- Git
- Visual Studio
- Hardware Configurations
- Software Installs
- Python
- Diagnosis and Troubleshooting
Languages
Portuguese
Timeline
Help Desk Technician
Denali AI
03.2022 - Current
Junior Debug Analyst
Nintendo Of America
08.2021 - 02.2022
Quality Assurance
Keywords Studio
05.2021 - 08.2021
Bachelor of Science - Game Design Engineering
University of Silicon Valley
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